[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Thermo Fisher Scientific jobs](https://jobs.opennash.com/companies/thermo-fisher-scientific/) · [Search jobs](/search/) Thermo Fisher Scientific · Loughborough, United Kingdom # Customer Service Representative Loughborough, United Kingdom Full-time Customer Support Listed on Thermo Fisher Scientific’s official careers site. Posted September 21, 2026. Check that it is still open and apply there. [Apply on Thermo Fisher Scientific’s careers site →](https://jobs.thermofisher.com/global/en/job/TFSCGLOBALR01366544EXTERNALENGLOBAL/Customer-Service-Representative) [OpenNash Jobs](https://jobs.opennash.com/) / [Thermo Fisher Scientific](https://jobs.opennash.com/companies/thermo-fisher-scientific/) / Customer Service Representative ## Job description Work Schedule Standard (Mon-Fri) Environmental Conditions Office ### Job Description Customer Service Representative When you’re part of Thermo Fisher Scientific, you’ll do exciting work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. Please be aware, this role will be coming in on an initial 12 month FTC The Team: Day-day delivery of dedicated service, over multiple work streams, within a complex fast paced Customer Service environment. You will act as first point of contact for all external/internal customer service queries and are key to ensuring customers view Thermo Fisher Scientific as the company to partner with. Supporting the departmental supervisors and Customer Service Manager daily in their quest to achieve our mission. ### Key Responsibilities Handles and responds to all types customer problems, orders and general enquiries through a variety of channels – including phone, e-mail, and web. Efficient and accurate entry of orders. Is a customer advocate. Handles customer concerns and resolves complex or challenging customer inquiries by collaborating with various team members to tackle them, delivering an outstanding and effective customer service experience. Takes ownership for customer follow-up and communication. Strives to exceed set SL’s and Individual/Department/Company Targets. Handles all queries within the established process. Strives to continuously improve the processes they work with as well as how they deliver service to the customers, using defined company methodology. Participate in the departmental training plan and commit to a focus on continuous personal improvement. Effectively plans and prioritises workload every day to avoid backlogs. ### Minimum Requirements (non negotiable) Track record of being able to multitask and work in a flexible and fast paced office environment. Familiarity and success within a target driven work place. Previous experience in business administration and data entry. Attention to detail. Be persistent, self-directed and results oriented. Able to influence and work effectively across the organisation. Proficiency in English, verbal and written. Appreciation and understanding of how to deliver ‘good’ customer service At Thermo Fisher Scientific, each one of our 70,000 outstanding minds has a unique story to tell. Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer. ## At a glance - Posted by the employer: Sep 21, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 13, 2026 - Listed for: 22 days - Location: Loughborough, United Kingdom - Employment type: Full-time[Apply on Thermo Fisher Scientific’s careers site →](https://jobs.thermofisher.com/global/en/job/TFSCGLOBALR01366544EXTERNALENGLOBAL/Customer-Service-Representative) ## More jobs at Thermo Fisher Scientific ### [AMS Customer Service Representative – Service Support Coordinators with German knowledge](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/42a415db67cc4a1e3e19/) Budapest, Hungary ### [Agile Team Senior Customer Service Representative (French)](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/16f95b0f0347600c850b/) Budapest, Hungary ### [Associate Client Service Project Manager](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/acc1c1f78f059a3d6c30/) Job Posting, Jiangsu, China ### [Client Services Project Support Associate](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/fa6f6844510137d1cf74/) Allschwil, Switzerland ### [Client Services Specialist, OEM IVD](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/231b7c664ee8db8a84ba/) Oslo, Norway ## Similar jobs at other companies ### [Customer Service Representative](https://jobs.opennash.com/companies/safran/jobs/33f7b49d4bc6ca16e34a/) Safran · Peachtree City ### [Customer Service Representative](https://jobs.opennash.com/companies/cargill/jobs/8a2a41e5a6af48e5b0c1/) Cargill · Clavet, Canada ### [Customer Service Representative](https://jobs.opennash.com/companies/cargill/jobs/02fba5432e9bae74e2f9/) Cargill · Mequinenza, Spain ### [Food Service Customer Service Representative](https://jobs.opennash.com/companies/couche-tard/jobs/d002e32f6351e8e6bc39/) Couche Tard ### [Customer Service Representative](https://jobs.opennash.com/companies/dollar-tree/jobs/38d2c101551b813bc984/) Dollar Tree · Charleston, WV OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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