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Thai Oil · Chonburi, Sriracha, Thailand

# ITSM Specialist

Chonburi, Sriracha, Thailand 

Listed on Thai Oil’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on Thai Oil’s careers site →](https://careers.thaioilgroup.com/job/Chonburi%2C-Sriracha-%28%E0%B8%8A%E0%B8%A5%E0%B8%9A%E0%B8%B8%E0%B8%A3%E0%B8%B5%29-ITSM-Specialist-20230/19299044/)

[OpenNash Jobs](https://jobs.opennash.com/) / [Thai Oil](https://jobs.opennash.com/companies/thai-oil/) / ITSM Specialist

## Job description

### ROLE & RESPONSIBILITY Process Design and Implementation

Develop, document, and implement ITSM processes and procedures, ensuring alignment with industry best practices, such as ITIL (Information Technology Infrastructure Library).

### Incident and Problem Management

Lead and oversee incident and problem resolution processes, driving timely resolution and root cause analysis to prevent recurrence.

### Change Management

Manage the change control process, assessing the impact of changes on IT services, and ensuring minimal disruption to operations.

### Service Catalog Management

Maintain and enhance the service catalog, ensuring that IT services are clearly defined and aligned with business needs.

### Service Level Management

Define, negotiate, and manage Service Level Agreements (SLAs) to meet and exceed service expectations.

### IT Asset and Configuration Management

Oversee IT asset and configuration management, maintaining accurate records of hardware, software, and configurations.

### Continuous Improvement

Identify areas for improvement within ITSM processes and drive initiatives to enhance efficiency, quality, and customer satisfaction.

### Training and Documentation

Develop and deliver training programs for IT staff and end-users regarding ITSM processes and tools. Maintain comprehensive documentation of processes and procedures.

### ITSM Tool Administration

Administer and optimize ITSM tools and systems, ensuring they meet organizational needs and support process automation.

### Reporting and Analytics

Generate and analyze ITSM performance metrics and key performance indicators (KPIs) to identify trends and areas requiring attention.

### Compliance and Audits

Ensure ITSM processes are compliant with relevant regulations and standards. Prepare for and participate in internal and external audits as needed.

### EDUCATION

Bachelor's degree in a relevant field; certification in ITIL or ITSM is highly desirable.

### EXPERIENCE

At least 5 years’ experience in IT service management, with a focus on process design and improvement. Strong technical knowledge of ITSM tools, incident, problem, and change management. Excellent analytical and problem-solving skills. Effective communication and interpersonal abilities. Detail-oriented with a commitment to accuracy. Ability to work collaboratively in a cross-functional team environment. Demonstrated project management skills.

OTHER REQUIREMENTS

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 7 days
- Location: Chonburi, Sriracha, Thailand[Apply on Thai Oil’s careers site →](https://careers.thaioilgroup.com/job/Chonburi%2C-Sriracha-%28%E0%B8%8A%E0%B8%A5%E0%B8%9A%E0%B8%B8%E0%B8%A3%E0%B8%B5%29-ITSM-Specialist-20230/19299044/)

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