[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Textron jobs](https://jobs.opennash.com/companies/textron/) · [Search jobs](/search/) Textron · Île, FRA # Customer Service Manager (M/F/D) Île, FRA Manager or lead Customer Support Listed on Textron’s official careers site. Posted March 19, 2026. Check that it is still open and apply there. [Apply on Textron’s careers site →](https://careers.textron.com/jobs/2136EE799EBF4E29A225B0AEE26BA323/job/) [OpenNash Jobs](https://jobs.opennash.com/) / [Textron](https://jobs.opennash.com/companies/textron/) / Customer Service Manager (M/F/D) ## Job description ### CUSTOMER SERVICE MANAGER \(M/F/D\) Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands\. We are passionate advocates of aviation, empowering people with the freedom of flight\. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career\. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one\. Your success is our success\. Description ### JOB SUMMARY The Customer Service Manager \(CSM\) serves as main point of contact with the Customer\. Works with the Service Center Team and Technical Service Manager \(TSM\) to maintain and develop a positive relationship with current and future Customers\. Responds to Customer inquiries and is responsible for assuring Customer satisfaction by coordinating with the Service Center Team\. ### JOB RESPONSIBILITIES 99. Coordinate and communicate all aircraft issues with the customer\. 99. Meets customer upon arrival, reviews work scope with Customer and add squawks as required during arrival debrief\. 99. Review warranty programs\. 99. Discuss applicable service bulletins, quotes, and flat rates as required by the Customer\. 99. Adjust schedule as needed 99. Discuss credit terms and collect prepay or deposits, if applicable\. 99. Define communications and discrepancy approval process with the Customer throughout visit\. 99. Confirm Customer's schedule and verifies Customer information in database\. 99. Provide schedule estimate update to the Customer\. 99. Communicates initial service order and work scope to Lead after Customer debrief\. 99. Obtain Customer approval for any additional work to be performed on the aircraft and communicates changes to TSM\. 99. Reports exceptions in work progress affecting schedule commitments and cost of maintenance to the TSM 99. Actively seeks upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer\. 99. Markets Service Center capabilities to new and existing customers\. Fosters a positive relationship between the customer and the Textron Aviation service network 99. In conjunction with Finance, reviews program coverage and pricing\. Build, review and approve or change Pro Forma invoice VII\.Responsible for participating in the Service Center safety culture\. VIII\.Upon departure debrief, meet with Customer to: 99. Review terms, work accomplished, list of open discrepancies and return aircraft logbook\. 99. Delivers pro forma invoice and collect payment, as applicable\. IX\. ### Post\-delivery follow\-up with Customer a\.Assures that open issues involving parts, return maintenance, or billing issues are resolved\. b\. Addresses Maintenance Visit Performance Evaluation issues with the Technical Service Manager\. ### Qualifications EDUCATION/ EXPERIENCE: - Bachelor’s degree preferred or in lieu of degree a minimum of 5 years aircraft maintenance experience and/or relative customer service experience required\. - A&P License/Repairman/ EASA Certificate is preferred ### Relative aircraft maintenance experience is preferred QUALIFICATIONS - Excellent written and verbal communication - Interpersonally savvy; build and maintain strong customer relationships - Ability to anticipate and address customer needs - Possesses good organization and time management skills - Attention to detail, goal oriented - Ability to prioritize and manage time sensitive responsibilities - Maintenance experience preferred - A&P License preferred - Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable\. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job\. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified\. ### Recruiting Company Textron Aviation ### Primary Location France-Île-de-France-Le Bourget ### Job Function Flight Operations ### Schedule Full-time ### Job Level Individual Contributor ### Job Type Experienced ### Shift Second Shift ### Job Posting 03/19/2026, 3:43:26 AM ### Job Number 340420 ## At a glance - Posted by the employer: Mar 19, 2026 - First seen by OpenNash: Jul 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 214 days - Location: Île, FRA[Apply on Textron’s careers site →](https://careers.textron.com/jobs/2136EE799EBF4E29A225B0AEE26BA323/job/) ## More jobs at Textron ### [Aircraft Mechanic B1 (M/F/D)](https://jobs.opennash.com/companies/textron/jobs/b1836624c60d46595a42/) Île, FRA ### [Chaudronnier Aeronautique (M/F/D)](https://jobs.opennash.com/companies/textron/jobs/cad22e46669b2b5c5b9f/) Île, FRA ### [Safety Management Specialist (M/F/D)](https://jobs.opennash.com/companies/textron/jobs/16c189e3b50cbac4ca1f/) Île, FRA ### [2027 Internship - Customer Support](https://jobs.opennash.com/companies/textron/jobs/e7deba8cebabb665282f/) Wichita, KS ## Similar jobs at other companies ### [Food Service Customer Service Representative](https://jobs.opennash.com/companies/couche-tard/jobs/d002e32f6351e8e6bc39/) Couche Tard ### [Field Service Technician - Chicago, IL Mobility Customer Service](https://jobs.opennash.com/companies/siemens/jobs/b78bbec4eb6830408f1e/) Siemens ### [Internship: Customer Operations Department: customer service and order management](https://jobs.opennash.com/companies/abb/jobs/049e0b970d53505d0f6e/) ABB · Sant Quirze del Valles, Barcelona, Spain ### [Customer Service Representative](https://jobs.opennash.com/companies/safran/jobs/33f7b49d4bc6ca16e34a/) Safran · Peachtree City ### [Customer Service Specialist](https://jobs.opennash.com/companies/sherwin-williams/jobs/5ac0966df18f5e573b66/) Sherwin-Williams · Australia [Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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