[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Terumo jobs](https://jobs.opennash.com/companies/terumo/) · [Search jobs](/search/) Terumo · New South Wales # Customer Care Associate New South Wales Full-time Listed on Terumo’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on Terumo’s careers site →](https://terumo.wd3.myworkdayjobs.com/External/job/New-South-Wales/Customer-Care-Associate_R00000800) [OpenNash Jobs](https://jobs.opennash.com/) / [Terumo](https://jobs.opennash.com/companies/terumo/) / Customer Care Associate ## Job description About the Company As a global medical device company originating from Japan, we pursue reliable quality and technology to contribute to healthcare in more than 160 countries and regions around the globe. We promise to walk alongside healthcare professionals to continue to make great contribution to society, now and into the future. Summary of the Role The Customer Care Associate plays an important role in customer experience. You will represent Terumo in a broad range of activities focused around servicing our customer’s needs and maximizing contract value. Your communication, administration and data skills will unlock the potential value of the customer care team. Key Functions / Responsibilities Be part of a team driving transformation. Proactively engage with customers to improve customer experience - Build relationships with customers and use your data intelligence to identify sales opportunities - Contribute to sales lead generation and conversion Be responsible for administering and developing automation - Use your analytical skills to diagnose potential issues within customer and Terumo systems - Improve the value and quality of the data Terumo shares with our customers - Work as part of a team providing consistently high standards in order processing, fulfilment and enquiry response - Coordinate with internal and contracted teams to resolve and prevent service issues Redesign process and tools to better suit stakeholder needs - Support the continuous improvement of Terumo through project participation and service level monitoring Functional / Technical Skills Phone Skills – Strong skills in phone handling and active listening skills Data analysis – use business intelligence tools to solve problems, identify trends, risks and opportunities Pro change – challenges established practices and proposes improvement based on a thorough understanding of stakeholder needs Written Communication Skills – able to write clearly and succinctly in a variety of communications ensuring messages come across with the desired effect. IT Literacy – proficient in the use of SAP (or equivalent), Salesforce CRM, Business Intelligence reporting combined with Advanced MS Office Skills. Willing to learn new systems and improve the use of existing systems. Data Entry Skills – Strong attention to detail and data accuracy ### Education & Experience Experience with personnel management or team leadership an advantage Experience in a customer Care-oriented position Data analysis and reporting experience IT experience such as Computer Science an advantage Business transformation and project experience an advantage Presentation and communication skills Advanced MS Office Skills with previous experience with an ERP system (ideally SAP) Other applications (Salesforce, Aircall) an advantage Time management skills Ability to identify sales leads Note to External Recruitment Agencies: Terumo does not recognize candidate submissions from any recruitment agencies and will not be responsible for payment of any recruitment fees due to the hiring of candidates whose resumes were submitted to Terumo employees or offices without the recruiting team's acknowledgement. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Jul 17, 2026 - Last checked: Oct 18, 2026 - Listed for: 93 days - Location: New South Wales - Employment type: Full-time[Apply on Terumo’s careers site →](https://terumo.wd3.myworkdayjobs.com/External/job/New-South-Wales/Customer-Care-Associate_R00000800) ## More jobs at Terumo ### [Sales Specialist (Cardiology) (12 months contract) - Sydney](https://jobs.opennash.com/companies/terumo/jobs/cf11ae92a01887a15a22/) New South Wales ### [Sales Specialist (Peripheral Vascular) - Sydney](https://jobs.opennash.com/companies/terumo/jobs/818604d4ae48622e5a71/) New South Wales ### [Supply Chain Operations Specialist (Consignment)](https://jobs.opennash.com/companies/terumo/jobs/d8d482a5bf83a57fd008/) New South Wales ### [Supply Chain Operations Specialist (Fulfillment)](https://jobs.opennash.com/companies/terumo/jobs/58dfc362e8f5aa993b1b/) New South Wales ### [Consignment Specialist](https://jobs.opennash.com/companies/terumo/jobs/fdb27eef7cea55f3fb26/) Bangkok ## Similar jobs at other companies ### [Specialist, Customer Care](https://jobs.opennash.com/companies/cargill/jobs/e96dd410b1e2f7f3fbfa/) Cargill ### [Customer Care Representative](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/6a684e50a21d711bb840/) Thermo Fisher Scientific · Courtaboeuf, France ### [Customer Care Engineer](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/96c4bc064f9254c43b39/) Thermo Fisher Scientific · Mumbai, Mahārāshtra, India ### [Head of Customer Care for Protection Relay and Substation Automation](https://jobs.opennash.com/companies/siemens/jobs/78f7b1deace995a9bc71/) Siemens OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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