[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Teradyne · North Reading, MA # Americas Desktop Support Manager (BPIT, North Reading) North Reading, MA, US Manager or lead $104,700 - $167,500 Listed on Teradyne’s official careers site. Listed as of November 8, 2026. Check that it is still open and apply there. [Apply on Teradyne’s careers site →](https://jobs.teradyne.com/Teradyne/job/North-Reading-Americas-Desktop-Support-Manager-%28BPIT%2C-North-Reading%29-MA/1447657300/) [OpenNash Jobs](https://jobs.opennash.com/) / [Teradyne](https://jobs.opennash.com/companies/teradyne/) / Americas Desktop Support Manager (BPIT, North Reading) ## Job description We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world! We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive. Our Purpose TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Opportunity Overview Teradyne is seeking an Americas Desktop Support Team Manager to lead desktop, end-user and AV/conference-room support across US and Costa Rica sites. Reporting to the Global Desktop & End-User Support Manager, this role leads approximately 12–15 technicians [confirm headcount] and owns day-to-day service delivery, executive support and regional operational performance. The manager partners with global peers to build consistent standards, cross-site coverage and a seamless employee support experience. The position may be based in Costa Rica or at any US Teradyne site, with approximately 15–25% travel [confirm] and occasional early, late or after-hours support. Lead, coach and mentor the Americas support team, setting clear goals, development plans and schedules while ensuring cross-site backup and discreet executive support. Develop and sustain a common operating model for incidents, requests, onboarding, escalation, knowledge management and device configurations in partnership with global support leaders. Ensure strong SLA, customer satisfaction (CSAT) and operational KPI performance through queue balancing, dashboard reporting, escalation management and root-cause follow-up; prioritize West Coast stabilization, starting with San Jose. Support centralized hardware procurement and own the Americas device lifecycle, including forecasting, deployment, refresh, retirement, accurate asset records and inventory controls. Collaborate with facilities, vendors, Infrastructure, Network, Information Security and the Cebu Level 1 Service Desk to deliver reliable AV/conference-room support, secure devices and seamless ticket handoffs. Build continuous improvement through ITSM data, user feedback, shared best practices, AI adoption and automation of provisioning, ticket handling, reporting and self-service. All ### About You We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position. 10+ years of end-user, desktop or IT support experience within a large multinational organization [confirm minimum experience]. Deep understanding of day-to-day end-user support operations, with experience supporting Windows, macOS and Microsoft 365. People leadership or team-lead experience, formal or informal, with the ability to coach, mentor and develop others. A demonstrated track record of strong SLA and CSAT results, including experience using an ITSM platform for reporting and continuous improvement. Strong relationship-building and collaboration skills across sites, regions, functions and cultures. Strong written and verbal English communication skills, customer focus and sound judgment when handling escalations. A global mindset, cultural awareness and curiosity about AI and automation. ### Preferred Experience with Microsoft Intune, Entra ID, Windows Autopilot, Microsoft Teams Rooms and conference-room AV support. Experience with hardware lifecycle management, centralized procurement, multi-site standardization and AI tools such as Microsoft Copilot and Claude; knowledge of Teradyne’s culture, business units and user community. ### Compensation The base salary range for this role is $104,700 - $167,500. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location. ### Incentive Plan This job is eligible for discretionary bonus(es) based on financial performance. ### Benefits Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. Please click here to see details. #LI-KD1 ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Nov 8, 2026 - Last checked: Nov 8, 2026 - Listed for: Under a day - Location: North Reading, MA, US - Pay: $104,700 - $167,500[Apply on Teradyne’s careers site →](https://jobs.teradyne.com/Teradyne/job/North-Reading-Americas-Desktop-Support-Manager-%28BPIT%2C-North-Reading%29-MA/1447657300/) ## Hiring at Teradyne - Open jobs: 570 - New in the last 7 days: After two weekly collections - Tracked since: Jul 12, 2026 [All Teradyne jobs](https://jobs.opennash.com/companies/teradyne/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Teradyne ### [Commodity Manager (Teradyne, North Reading, MA)](https://jobs.opennash.com/companies/teradyne/jobs/10985fbe058f68db5a6b/) North Reading, MA, US ### [FP&A Analyst (Teradyne, N. Reading MA)](https://jobs.opennash.com/companies/teradyne/jobs/a8124f34f7d9b4c80cec/) North Reading, MA, US ### [Global Semiconductor Supply Planner (Teradyne, North Reading, MA)](https://jobs.opennash.com/companies/teradyne/jobs/a3a68d96d44bf9749146/) North Reading, MA, US ### [Lab Manager (Teradyne, North Reading, MA)](https://jobs.opennash.com/companies/teradyne/jobs/fe62239371725ceb1e33/) North Reading, MA, US ### [Manager, Factory Applications- Digital & DC Products (CTD; North Reading, MA)](https://jobs.opennash.com/companies/teradyne/jobs/e73cee8bd5cdd10f83d4/) North Reading, MA, US ## Similar jobs at other companies ### [Desktop Support Technician](https://jobs.opennash.com/companies/bae-systems/jobs/67a85623b34a62d64ae8/) BAE Systems · Anniston, Alabama, United States ### [Desktop Support, Associate - Executive Technology Support](https://jobs.opennash.com/companies/blackstone/jobs/481d2a5b864f6b8dc581/) Blackstone · New York ### [Desktop Support Associate in Dallas, TX | Technology at Freddie Mac Careers Careers Careers](https://jobs.opennash.com/companies/freddie-mac/jobs/77d766983a0184a8d7d3/) Freddie Mac · Dallas, TX ### [Sr. Desktop Support Specialist (Apple Support)](https://jobs.opennash.com/companies/general-dynamics/jobs/305b94647ce91f1a9253/) General Dynamics · Washington, District of Columbia, US ### [Sr. Desktop Support Specialist (Apple/IOS Support)](https://jobs.opennash.com/companies/general-dynamics/jobs/85c6ac861cc71d86ab5c/) General Dynamics · Washington, District of Columbia, US [Jobs in North Reading, MA](/locations/us/ma/north-reading/)[Jobs in Massachusetts](/locations/us-ma/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. [ OpenNash ](https://opennash.com/) AI-native services firm that builds custom software and 24/7 AI agents. OpenNash Jobs is an OpenNash Applied AI project. [Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1) Jobs - [Search jobs](https://jobs.opennash.com/search/) - [Companies](https://jobs.opennash.com/explore/) - [Hiring report](https://jobs.opennash.com/reports/hiring/) - [AI assistants](https://jobs.opennash.com/connect/) - [How it works](https://jobs.opennash.com/methodology/) OpenNash - [opennash.com](https://opennash.com/) - [Services](https://opennash.com/ai-agent-consulting/) - [OpenNash CX](https://opennash.com/cx/) - [AI Tools](https://opennash.com/ai-tools/) - [Blog](https://opennash.com/blog/) - [About](https://opennash.com/about/) Contact - [hello@opennash.com](mailto:hello@opennash.com) - [LinkedIn](https://www.linkedin.com/company/opennash) - [Support](https://jobs.opennash.com/support/) - [Privacy](https://jobs.opennash.com/privacy/) - [Terms](https://jobs.opennash.com/terms/) © 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.