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Tencent Holdings · Guangzhou

# 微信小店-产品策划-商家客服

Guangzhou 

Listed on Tencent Holdings’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on Tencent Holdings’s careers site →](https://careers.tencent.com/en-us/jobdesc.html?postId=2097166275703910400)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tencent Holdings](https://jobs.opennash.com/companies/tencent-holdings/) / 微信小店-产品策划-商家客服

## Job description

### Responsibilities
- 参与微信小店商家客服产品的规划与落地，探索 AI 在商家经营中的创新应用，挖掘商家与消费者的真实诉求，持续优化服务体验与经营效率；
- 参与客服经营工具的产品设计与迭代，围绕商家主动服务与经营决策场景，建设商家消息能力与经营效率工具，帮助商家提升服务质量和经营成效，并基于数据洞察与用户反馈，设计并持续优化服务策略；
- 高效协调算法、研发、运营、设计等多团队，确保产品规划落地实施与持续迭代。 Requirements 1.善于思考，具备较强的用户思维、良好的团队协作与沟通能力； 2.优秀的数据分析能力，理工科背景优先，有电商相关、策略相关经验者优先。

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 7 days
- Location: Guangzhou[Apply on Tencent Holdings’s careers site →](https://careers.tencent.com/en-us/jobdesc.html?postId=2097166275703910400)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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