[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tencent Holdings jobs](https://jobs.opennash.com/companies/tencent-holdings/) · [Search jobs](/search/) Tencent Holdings · Shenzhen # 智能体-客户成功运营-WorkBuddy/CodeBuddy Shenzhen Listed on Tencent Holdings’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there. [Apply on Tencent Holdings’s careers site →](https://careers.tencent.com/en-us/jobdesc.html?postId=2089964372297428992) [OpenNash Jobs](https://jobs.opennash.com/) / [Tencent Holdings](https://jobs.opennash.com/companies/tencent-holdings/) / 智能体-客户成功运营-WorkBuddy/CodeBuddy ## Job description ### B 端客户成功的场景内容体系建设与运营 - 负责 CodeBuddy / WorkBuddy 面向 B 端客户成功的场景内容体系建设与运营，围绕企业通用高频场景，策划并持续迭代场景、方案、案例等核心客户成功内容，支持客户理解产品价值、提升使用效果并推动续费扩容； ### 客户成功赋能 - 负责企业客户的赋能培训，制定落地方案与运营推广节奏，建设标准化培训材料，确保客户快速掌握工具的核心功能，提升产品使用率与覆盖率；将日常遇到的典型问题、需求及解决方案进行系统化整理，形成标准化 FAQ 及团队知识库，赋能团队提效； ### 对外品牌与行业标准输出 - 主导解决方案白皮书、行业研究报告、标杆客户案例集的策划与撰写，形成体系化的对外内容资产；联动市场、生态与产研团队，推动内容资产在品牌传播、客户沟通与商机培育中的规模化应用，形成从专业输出到业务价值的完整闭环。 Requirements - 本科及以上学历，计算机、软件工程、信息技术等相关专业优先；3 年以上 SaaS/ToB 软件产品的研发、技术支持、客户成功、实施或运维等相关经验，熟悉软件开发流程； - 熟悉 B 端产品从认知、激活、试用、转化到使用、留存、续费、扩容等关键链路，具备较强的客户成功意识和产品运营意识； - 具备较强的数据分析能力，能够基于数据发现问题、制定动作并持续优化； - 具备出色的沟通表达能力和客户服务意识，工作主动、耐心细致、执行力强，能承受一定的工作压力； - 优秀的逻辑思维能力和问题分析与解决能力，能够批量处理售后技术问题，并善于通过流程优化与自动化手段提升售后效率。 ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 7 days - Location: Shenzhen[Apply on Tencent Holdings’s careers site →](https://careers.tencent.com/en-us/jobdesc.html?postId=2089964372297428992) ## More jobs at Tencent Holdings ### [#QQ游戏中心-发行运营#](https://jobs.opennash.com/companies/tencent-holdings/jobs/9d1cfc780fbcdb0a0a4a/) Shenzhen ### [3D 动作游戏《狩》美术项目经理（APM）](https://jobs.opennash.com/companies/tencent-holdings/jobs/74fb431b49d65f1be30c/) Shenzhen ### [3D动作游戏《狩》-文案策划-角色方向](https://jobs.opennash.com/companies/tencent-holdings/jobs/aefb8e04d3a158528ea5/) Shenzhen ### [3D动作游戏《狩》-游戏运营-PC渠道运营](https://jobs.opennash.com/companies/tencent-holdings/jobs/bd0613468de8267b860a/) Shenzhen ### [3D动作游戏《狩》-游戏运营-内容生态运营](https://jobs.opennash.com/companies/tencent-holdings/jobs/a1394d4df104126e0aac/) Shenzhen ## Similar jobs at other companies ### [软件产品-AI agent工程师-智能体-杭州](https://jobs.opennash.com/companies/hikvision/jobs/12755d3ec2e93535cf72/) Hikvision · 浙江省杭州市 ### [AI 产品经理（智能体)](https://jobs.opennash.com/companies/ping-an-insurance/jobs/b8667e55fc27dd59850e/) Ping An Insurance Group · 成都市 ### [智能体（Agent）算法工程师](https://jobs.opennash.com/companies/meituan/jobs/b0552138dad4baae6789/) Meituan · 北京市 ### [AI架构高级工程师（Harness工程/智能体）](https://jobs.opennash.com/companies/sf-holding/jobs/e5511cc83573c56f418c/) S.F. Holding · 深圳市 OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)