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Tencent Holdings · Shanghai

# 资深大客户经理-天刀

Shanghai 

Listed on Tencent Holdings’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on Tencent Holdings’s careers site →](https://careers.tencent.com/en-us/jobdesc.html?postId=2064636739854712832)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tencent Holdings](https://jobs.opennash.com/companies/tencent-holdings/) / 资深大客户经理-天刀

## Job description

### Responsibilities
- 负责游戏核心用户的日常沟通与关系维护，建立基于信任的长期互动机制，主动收集玩家对游戏内容、功能及服务的反馈意见；
- 深度分析玩家反馈数据，提炼关键痛点和改进建议，协同策划、技术团队推动游戏体验优化，促进用户满意度与游戏口碑双提升；
- 快速响应并妥善处理玩家投诉、纠纷等突发情况，联动跨部门资源高效解决问题，维护游戏社区和谐稳定；
- 策划并执行面向全量玩家的社区活动（如节日庆典、趣味互动等），增强玩家粘性与社区归属感，提升活跃与留存；
- 挖掘高价值用户需求，设计合理的回归激励与成长引导方案，助力流失用户重返游戏并重建参与感；
- 监控社区舆情动态，结合用户行为数据构建精准玩家画像，为版本更新、活动策划及运营策略调整提供数据支撑。 Requirements 1.3年以上游戏行业用户运营或社区管理经验，熟悉MMO品类用户特性与社群运营逻辑，有大型端游/手游核心用户沟通经验优先； 2.对《天涯明月刀》游戏有深度体验（熟悉功力系统、外观商城、社交玩法等），曾是高活跃玩家或参与过玩家社群运营者更佳； 3.具备优秀的共情能力与沟通技巧，能以专业且亲和的方式理解玩家诉求； 4.熟练掌握SQL、Excel等数据分析工具，能从用户行为数据中挖掘潜在机会与风险，为决策提供量化依据； 5.拥有跨部门协作经验，能独立推进项目落地并协调资源解决复杂问题； 6.自驱力强，乐于尝试新运营方法（如AI辅助沟通、社群裂变等），适应快节奏迭代的工作环境。

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Jul 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 92 days
- Location: Shanghai[Apply on Tencent Holdings’s careers site →](https://careers.tencent.com/en-us/jobdesc.html?postId=2064636739854712832)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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