Senior Digital Producer

Description

Employment Type Permanent Closing Date 25 July 2026 11:59pm Job Title Senior Digital Producer Job Summary Job Description As a   Senior   Digital Producer ,   you will have an obsessive attention to detail that dots all the i's and crosses all the t’s, but rest assured most days at Belong will not look the same! You will be part of a mission and be working alongside other producers in the   Content Experience and managing the inflow of the digital requests and   coordinating with relevant functional teams by   delivering exceptional quality control and   maintaining   a high working standard. You will   be responsible for   maintaining ,   reviewing , and   supporting the   build   our web content, contributing to the development of our website at an impeccably high standard using   expertise   in accessibility, responsiveness, and usability. This will be paired with a strong understanding of web and customer experience analytics, as well as the design and development of our CMS (Content Management System), HTML/CSS, Information Architecture,   SEO,   site structure, individual page design ,   experimentation   and content creation.   As   a senior   specialist,   you will be accountable for   initial   triage, classification, and assignment of incidents and requests to   appropriate teams   or individuals for resolution. Your role will involve ensuring   timely   and   accurate   triage,   maintaining   communication with stakeholders, and continuously improving the triage process.   You are a passionate and dedicated digital   professional   who wakes up every day wanting to create world class customer experiences developing delightful products and services that people absolutely love!   You will be responsible for:     Lead the   end-to-end   Contentful/CMS implementation and production ‑ ready delivery strategy, ensuring consistent quality across all digital platforms.   Act as a senior advisor on content authoring, governance, CMS principles and enhancements.   Work closely with the Content Experience team, engineering, experience design, product, and marketing squads to deliver on the strategic customer and digital experience vision.   Partner with Digital Marketing and product teams to improve onsite experiences, customer engagement, and sales outcomes.   Plan, schedule, and manage digital content from draft review through to publishing for BAU uplifts, features, outages and incident support.   Own website content management and optimisation and maintain documentation, ensuring clarity, consistency, and alignment to customer journeys.   Build and refine data structures/content models in collaboration with engineering and design teams to ensure adherence to digital standards.   Run proof ‑ of ‑ concepts to test new CMS workflow enhancements and automation opportunities.   Prioritise and triage content requests from internal stakeholders, ensuring clarity, transparency, and timely communication.   Proactively monitor and test the site to identify maintenance needs and experience quality and on-site SEO improvements.   Create, refine, and prioritise a structured backlog of experiment ideas aligned to strategic goals.   Lead the setup, execution, and reporting of experiments across digital platforms.   Translate insights   from analytics   into actionable recommendations that improve conversion, engagement, and customer experience.   Provide guidance, mentorship, and learning opportunities to team members, uplifting capability across the chapter.   Skills and experience:   Demonstrated professional experience in digital content publishing in   a   corporate, business or agency setting   Ability to liaise with a variety of digital disciplines, from   ideation,   design to development   Challenge the norm with confident and assertive communication skills to influence and build relationships    Effectively able to manage changes to scope, budget and timeline    Strong project management and administration skills   Knowledge of the WCAG (Web Content Accessibility Guidelines) 2.1 accessibility standards   Exposure to or experience with Design Systems and regard for implementation of visual identity of brand guidelines    Demonstrated experience in complex cross functional environments and a hands-on approach to defining a strategy and designing processes to ensure accountability and quality   Ability to brief relevant supporting functions, such as Content Writers and Designers, in a clear and concise manner    Strong editorial judgement   Experience with Contentful would be advantageous   Strong SEO   and experimentation   understanding   Customer-first mindset!    If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers – this could be the role for you! We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex