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TE Connectivity

# Shanghai 供应链主任工程师（客户体验提升） Sh

Listed on TE Connectivity’s official careers site. Listed as of November 10, 2026. Check that it is still open and apply there.
[Apply on TE Connectivity’s careers site →](https://careers.te.com/job/Shanghai-%E4%BE%9B%E5%BA%94%E9%93%BE%E4%B8%BB%E4%BB%BB%E5%B7%A5%E7%A8%8B%E5%B8%88%EF%BC%88%E5%AE%A2%E6%88%B7%E4%BD%93%E9%AA%8C%E6%8F%90%E5%8D%87%EF%BC%89-SH-_/1443046700/)

[OpenNash Jobs](https://jobs.opennash.com/) / [TE Connectivity](https://jobs.opennash.com/companies/te-connectivity/) / Shanghai 供应链主任工程师（客户体验提升） Sh

## Job description

### Job Overview

Monitors the supply chain performance, identifies trends and risks, and provides recommendations to reduce risk, achieve efficiency and manage cost across the supply chain.

### Role Overview

The Customer Delivery Experience Advocate plays a critical role in ensuring our strategic customers receive exceptional service across the end-to-end supply chain. This role supports a global network of factories and distribution centers and acts as a bridge between planning, customer service, and commercial teams. You will be responsible for driving visibility, responsiveness, and continuous improvement in delivery performance, with a strong focus on customer segmentation logic and value-based prioritization.

### Key Responsibilities
- Act as the primary advocate for delivery experience for assigned strategic customers (e.g., Platinum accounts).
- Monitor and analyze delivery metrics (OTD, PDTD, LTE, LTA) and escalate risks proactively.
- Own the weekly CDX report process, ensuring timely insights and follow-up with planners.
- Collaborate with planning, factory, and distribution center teams to resolve delivery issues.
- Drive adoption of tools such as the Escalation App and Late Reason Code Program.
- Support implementation of customer segmentation logic and CVP-aligned service levels.
- Participate in QBRs and customer-facing discussions to represent delivery performance.
- Identify process gaps and lead improvement initiatives across the supply chain.
- Ensure documentation and knowledge sharing to support scalable execution.

### Core Competencies  Success mindset

Focused on outcomes, driving strategies and tactics to address gaps, remove blockers and win  Structured thinking: Ability to navigate through ambiguity, noise and build a structure around rapid execution  Influencer: Drives thought leadership and influences the organization to anticipate, respond and execute  Crisp and Clear Communication: Breakdown complex information and distills communication for different levels of the organization to drive actionable outcomes  Storyteller: Ability to read the terrain and provide reliable contextual information for quick organizational alignment  High interpersonal skills: Builds trusted relationships internally and externally  Cheerleader: Motivates and activates the right people at the right time  Versatile: Ability to multi-task between strategic thinking and tactical initiatives as needed  Change

Management & Process Improvement: The ability to lead and support organizational change by identifying inefficiencies, proposing solutions, and guiding teams through transitions.  Ownership & Accountability: Demonstrating a strong sense of responsibility for outcomes, taking initiative, and following through on commitments.

What your background should look like Desired Background Profile
- Bachelor’s degree in business administration, Supply Chain Management, Logistics, Industrial Engineering or a related field. An MBA or master’s degree is preferred.
- Minimum of 10 years’ experience in a multinational and high growth industry.
- Minimum of 4 years of experience in people management, leading diverse teams in a global environment.
- Proven ability to act as the primary liaison between sales, customer care, and supply chain/planning teams—ensuring agility in operations and customer-centric outcomes. Material planning experience is preferred.
- Strong experience in driving cross-functional collaboration and facilitate process improvements
- Excellent communication and interpersonal skills to engage effectively with cross-functional teams and stakeholders.
- Highly Competent with supply chain management software (SAP Must, IBP is a plus) and analytics tools.
- Strong analytical skills with the ability to interpret complex data and drive actionable insights.
- Ability to work across time zones and manage competing priorities.

### Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 27, 2026
- Last checked: Nov 10, 2026
- Listed for: 14 days[Apply on TE Connectivity’s careers site →](https://careers.te.com/job/Shanghai-%E4%BE%9B%E5%BA%94%E9%93%BE%E4%B8%BB%E4%BB%BB%E5%B7%A5%E7%A8%8B%E5%B8%88%EF%BC%88%E5%AE%A2%E6%88%B7%E4%BD%93%E9%AA%8C%E6%8F%90%E5%8D%87%EF%BC%89-SH-_/1443046700/)

## Hiring at TE Connectivity
- Open jobs: 3,005
- New in the last 7 days: After two weekly collections
- Tracked since: Oct 13, 2026

[All TE Connectivity jobs](https://jobs.opennash.com/companies/te-connectivity/) · [Weekly hiring report](/reports/hiring/)

## More jobs at TE Connectivity

### [Shanghai 大客户销售 Sh 200233](https://jobs.opennash.com/companies/te-connectivity/jobs/3369a06598da8d04e10f/)

### [Shenzhen Sr Fae (Connector) Gd 518001](https://jobs.opennash.com/companies/te-connectivity/jobs/f256777f1710b6634869/)

### [Shenzhen 供应商驻场主任工程师 Gd 518001](https://jobs.opennash.com/companies/te-connectivity/jobs/587a3d101eaf9a995cfa/)

### [Shenzhen 供应商驻场主任工程师（连接器线束） Gd 518001](https://jobs.opennash.com/companies/te-connectivity/jobs/bb65ba081d5d71b7c7b6/)

### [Shenzhen 供应商驻场工程师（连接器线束） Gd 518001](https://jobs.opennash.com/companies/te-connectivity/jobs/7e15980475bd3b53c1e1/)

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