[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) TE Connectivity · India # Customer Service Associate IV India Customer Support Listed on TE Connectivity’s official careers site. Listed as of November 10, 2026. Check that it is still open and apply there. [Apply on TE Connectivity’s careers site →](https://careers.te.com/job/Bangalore-CUSTOMER-SERVICE-ASSOCIATE-IV-KA-560066/1448458600/) [OpenNash Jobs](https://jobs.opennash.com/) / [TE Connectivity](https://jobs.opennash.com/companies/te-connectivity/) / Customer Service Associate IV ## Job description ### Job Overview This position serves as the central point of contact for assigned customer accounts, managing end-to-end operational requirements—from pre-order inquiries and quotations to post-order support and resolution. The role plays a critical part in driving customer satisfaction, loyalty, and operational excellence. ### Customer Engagement - Interact with customers via phone, email, and chat to provide timely, accurate, and professional support on products, services, quotations, order status, pricing, quantity discrepancies, and general inquiries. ### Extraordinary Customer Experience (ECE) - Deliver consistent, high-quality customer interactions to enhance the overall customer journey. Actively contribute to achieving key performance indicators such as STR, CES, FCR, and efficiency. ### Issue & Escalation Management - Proactively handle customer issues and escalations with a solution-oriented mindset, ensuring swift resolution and customer satisfaction while minimizing repeat contacts. ### Product & Process Expertise - Develop and maintain strong knowledge of TE Connectivity products, services, and processes to confidently support customer needs and provide value-added guidance. ### Order & Case Documentation - Accurately record customer interactions, cases, orders, and resolutions in CRM systems (e.g., SAP, Salesforce) to ensure data integrity and transparency. ### Cross-Functional Collaboration - Partner closely with Sales, Logistics, Supply Chain, Pricing, Finance, and Planning teams to ensure seamless service delivery and effective issue resolution. ### Voice Support Operations - Handle inbound and outbound customer calls using Cisco Webex and other communication platforms in a professional and customer-focused manner. ### Continuous Improvement & Innovation - Identify opportunities to improve customer service processes, reduce inefficiencies, and enhance the overall customer experience through proactive suggestions and initiatives. ### Learning & Development - Actively participate in training programs, knowledge-sharing sessions, and process improvement projects to continuously enhance skills and grow within TE Connectivity. ### Compliance & Quality Assurance - Ensure all customer service activities are executed in compliance with company policies, internal controls, and industry regulations, maintaining high standards of quality and professionalism. What your background should look like ### Education - Minimum bachelor’s degree in any discipline (Business, Commerce, or related fields preferred). ### Experience - Minimum 1–2 years of experience in a customer service, order management, or support role (B2B environment preferred). ### Communication - Good communication skills in Italian and excellent proficiency in both spoken and written English are mandatory. - Prior experience working with international customers or global teams is an added advantage. - Basic understanding of order-to-cash (O2C) or customer service processes is preferred. - Willingness to work in a fixed shift (12:00 PM – 9:00 PM) and in a fast-paced corporate environment. ### Skills - Excellent verbal and written communication skills in Italian & English language. - Strong problem-solving and analytical abilities with a customer-first mindset. - Working knowledge of CRM/ERP tools such as SAP, Salesforce, or similar customer service systems. - Ability to multitask, prioritize tasks, and manage time effectively in a high-volume environment. - Strong attention to detail, accuracy, and organizational skills. - Ability to handle customer escalations professionally and calmly. - Good stakeholder management and coordination skills with internal teams (Sales, Logistics, Planning). - Proactive, adaptable, and willing to learn new processes and tools. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Nov 10, 2026 - Last checked: Nov 10, 2026 - Listed for: Under a day - Location: India[Apply on TE Connectivity’s careers site →](https://careers.te.com/job/Bangalore-CUSTOMER-SERVICE-ASSOCIATE-IV-KA-560066/1448458600/) ## Hiring at TE Connectivity - Open jobs: 3,005 - New in the last 7 days: After two weekly collections - Tracked since: Oct 13, 2026 [All TE Connectivity jobs](https://jobs.opennash.com/companies/te-connectivity/) · [Weekly hiring report](/reports/hiring/) ## More jobs at TE Connectivity ### [Customer Service Specialist I](https://jobs.opennash.com/companies/te-connectivity/jobs/48cfe1516122e48cd8bc/) India ### [Customer Service Specialist II](https://jobs.opennash.com/companies/te-connectivity/jobs/9878bf8f1b9dfcfb3798/) China ### [Customer Service Associate](https://jobs.opennash.com/companies/te-connectivity/jobs/9b722f9cfa4171fcdc86/) Great Britain ### [Customer Service Associate Iv N Toulouse](https://jobs.opennash.com/companies/te-connectivity/jobs/aa3f33ed48de152f66ef/) ## Similar jobs at other companies ### [Customer Service Associate](https://jobs.opennash.com/companies/allianz/jobs/4df469c2bc89462969f4/) Allianz · India ### [Field Service Technician - Chicago, IL Mobility Customer Service](https://jobs.opennash.com/companies/siemens/jobs/b78bbec4eb6830408f1e/) Siemens ### [Service Line Head for Circularity Services (Electrification & Automation Customer Service)](https://jobs.opennash.com/companies/siemens/jobs/cfe528bb031fdf1eea06/) Siemens ### [Customer Service](https://jobs.opennash.com/companies/totalenergies/jobs/ab3ee9298c32dfe643ef/) TotalEnergies OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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