[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All TE Connectivity jobs](https://jobs.opennash.com/companies/te-connectivity/) · [Search jobs](/search/)

TE Connectivity · United States

# Customer Quality Engineer Supervisor

United States Manager or lead Manufacturing & Production 

Listed on TE Connectivity’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there.
[Apply on TE Connectivity’s careers site →](https://careers.te.com/job/MIDDLETOWN-Customer-Quality-Engineer-Supervisor-PA-17057/1406741400/)

[OpenNash Jobs](https://jobs.opennash.com/) / [TE Connectivity](https://jobs.opennash.com/companies/te-connectivity/) / Customer Quality Engineer Supervisor

## Job description

### Job Overview

Department/Segment: Channel Business Unit Business Unit: Distribution Channel Role Statement The Channel Quality Lead – North America is responsible for driving quality performance, complaint reduction, and distributor capability across the Channel Business. The role combines preventive quality leadership, escalation ownership, and people management, while acting as the key quality interface between distributors, Business Units, and TE’s global Channel Quality organization.

The position leads a team of two resources in Mexico and focuses on enabling high-quality decision-making, reducing non-actionable complaints, and driving systemic improvements across the Channel. Transactional activities are mostly managed through a centralized Channel Quality Support Operations team.

Organizational Alignment / Reporting Line Reports to: Global Channel Quality Leader Direct Reports: 2 (Mexico-based)

### Key Interfaces

Business Unit Quality Leads, Customer Care & Sales, Quality Support Operations (India), Distributor Quality Teams

### Preventive Channel Quality Leadership
- Lead pre-review of complex complaints and improve complaint quality.

### People Management
- Lead and develop Mexico-based team.

### Escalation Ownership & BU Alignment
- Manage escalations and ensure high-quality 8D responses.

### Regional Quality Performance
- Drive KPI improvement and systemic actions.

### Distributor Development
- Improve distributor capability and relationships.

### Interface Global Ops
- Guide centralized execution and ensure quality output.

### Strategic Contribution
- Support global quality initiatives.

### Key Performance Measurements
- Unjustified complaint reduction
- Customer satisfaction improvement
- Distributor complaint quality improvement
- 8D effectiveness and timeliness
- Complaint avoidance through pre-review
- Team performance and development Competencies / Skills
- Influencing & Stakeholder Management
- Communication & Executive Presence
- Coaching & Capability Development
- Collaboration & Team Orientation
- Problem Solving & Critical Thinking
- Ownership & Accountability
- Adaptability & Resilience
- Global Mindset & Cultural Awareness Key Qualifications, Experience and Knowledge Required: Bachelor’s degree, 5+ years Quality experience, customer/channel quality, leadership experience Preferred: Electronics industry, Six Sigma, ASQ certifications, global matrix experience

### Job Requirements

Overseeing the team's effort in understanding and meeting customer requirements. Acting as a primary contact for customer complaints and escalations. Playing a key role in driving continuous cutomer-specific improvments. Providing regular updates and insights on customer satisfaction levels to management.

### Competencies

SET: Strategy, Execution, Talent (for managers)

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 7 days
- Location: United States[Apply on TE Connectivity’s careers site →](https://careers.te.com/job/MIDDLETOWN-Customer-Quality-Engineer-Supervisor-PA-17057/1406741400/)

## More jobs at TE Connectivity

### [ASSEMBLY OPERATOR IV - 1st Shift Arden 1](https://jobs.opennash.com/companies/te-connectivity/jobs/ddd47a8568e5913e8a2d/)

United States

### [ASSEMBLY OPERATOR IV - 2nd Shift Fairview 1](https://jobs.opennash.com/companies/te-connectivity/jobs/f383e95172cc5a728e73/)

United States

### [ASSEMBLY OPERATOR IV - Weekend Shift Arden 1](https://jobs.opennash.com/companies/te-connectivity/jobs/fad7279ee2ff64b2a061/)

United States

### [ASSEMBLY OPERATOR V - 1st Shift Arden 1](https://jobs.opennash.com/companies/te-connectivity/jobs/0dd4002f50e3c8374164/)

United States

### [ASSEMBLY OPERATOR V - 2nd Shift Fairview 1](https://jobs.opennash.com/companies/te-connectivity/jobs/07b40970111f80b044a0/)

United States

## Similar jobs at other companies

### [Quality Engineer - Supply Chain](https://jobs.opennash.com/companies/walmart/jobs/7a9647fd11b1d1cb8777/)

Walmart · United States

### [Customer Quality Supervisor II](https://jobs.opennash.com/companies/lear/jobs/88b354cf396305cb2fd0/)

Lear · Navegantes, SC, BR

### [Mission Critical Customer Quality Engineer](https://jobs.opennash.com/companies/trane-technologies/jobs/aac70ec4952125b1833e/)

Trane Technologies · Columbia, South Carolina, United States of America

### [Supervisor, Quality Assurance](https://jobs.opennash.com/companies/cardinal-health/jobs/5ed50cfc44ff8405a139/)

Cardinal Health · Indianapolis, IN

### [Multifunctional Quality Supervisor - L3](https://jobs.opennash.com/companies/lockheed-martin/jobs/bf900f623faa38703676/)

Lockheed Martin · Greenville, SC

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)