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Tata Consultancy Services · Pune

# Service Desk Analyst

Pune IT & Infrastructure 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/424272J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Service Desk Analyst

## Job description

### Desired Competencies (Technical/Behavioral Competency) Must-Have
- Strong knowledge of:
- Windows OS and Microsoft Office applications
- Basic networking concepts (LAN, WAN, VPN)
- Active Directory and user account management
- Strong verbal and written communication skills
- Ability to manage multiple tasks and work under pressure
- Customer-oriented mindset with a focus on service excellence Good-to-Have
- Strong understanding of Service Desk operations and ITIL framework SN Role descriptions / Expectations from the Role 1
- Serve as the first point of contact for all IT service requests and incidents via phone, email, or ticketing system 2
- Provide Level 1 support for hardware, software, network, and application issues 3
- Log, categorize, and prioritize incidents and service requests in the ticketing system 4
- Troubleshoot and resolve common technical issues in a timely manner 5
- Escalate complex incidents to Level 2/3 support teams as needed 6
- Monitor ticket queues to ensure SLA compliance 7
- Assist in user account management (password resets, access provisioning, etc.) 8
- Maintain accurate documentation of issues, solutions, and procedures 9
- Contribute to knowledge base articles and continuous service improvement

## Qualifications

BACHELOR OF ENGINEERING

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Pune[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/424272J)

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