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Tata Consultancy Services · Dallas, TX

# Solution Architect in Healthcare

Dallas, TX $138,600 - $187,500 Healthcare & Clinical 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/422751J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Solution Architect in Healthcare

## Job description

The Delivery Lead is responsible for leading large-scale U.S. healthcare payer contact center operations across Member Services, Provider Services, Claims, Enrollment, and Eligibility. This role owns end-to-end delivery excellence including SLAs, regulatory compliance, financial performance, workforce productivity, and transformation initiatives across Commercial, Medicare, and Medicaid lines of business. The role serves as a senior client-facing leader managing complex multi-LOB healthcare operations while driving cost optimization, quality, and AI-led transformation.

### Responsibilities and Duties
- Provide hands on leadership for 200 - 400+ FTE U.S. healthcare contact center operations across Member Services, Provider Services, Claims, Enrollment, and Eligibility
- Act as a U.S. payer domain SME with deep understanding of member and provider journeys
- Own end to end KPIs and SLAs including AHT, ASA, FCR, quality, accuracy, grievance TAT, and appeals resolution
- Ensure compliance with U.S. healthcare regulations including HIPAA, CMS, Medicare, Medicaid, ACA, and state mandates
- Lead governance with U.S. payer leadership across Operations, CX, Compliance, and Medical Management
- Drive cost to serve reduction through workforce optimization, automation, and AI led interventions
- Lead U.S. healthcare transformation initiatives including digital self service, contact reduction, intelligent routing, and agent assist
- Proactively identify and mitigate operational, regulatory, and compliance risks
- Support U.S. healthcare pursuits and expansions with SME ownership for solutioning, pricing, and operating model design
- Own delivery financials including budgeting, productivity targets, and P&L performance
- Build leadership capability across Managers and Senior Managers and drive a high performance delivery culture Qualifications:
- Bachelor’s or Master’s degree in Business Administration or related discipline
- 13+ years BPO and contact center delivery operations
- 10+ years in U.S. healthcare contact center leadership roles
- Mandatory experience in U.S. Member Services across Commercial, Medicare, or Medicaid
- Strong exposure to Provider Services and payer back-office integration
- Hands-on experience with payer platforms such as Facets, QNXT, WGS, PEGA, and portals
- Strong knowledge of CMS audits, HEDIS, STAR ratings, and G&A processes
- Lean Six Sigma Green or Black Belt Certification preferred Salary Range: $138,600 - $187,500 a year #LI-MG2

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Dallas, TX
- Pay: $138,600 - $187,500[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/422751J)

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