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Tata Consultancy Services · Mumbai

# Contact Center & Property and Casualty Specialist

Mumbai Customer Support 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/423325J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Contact Center & Property and Casualty Specialist

## Job description

Operations – P&C Insurance & Brokerage Contact Centre

### Role Overview
- 10+ years of experience in large managed contact centre supporting international insurance markets (primarily US, UK & Australia).
- Awareness of a blended, digital-first operating model across voice + chat + email + messaging + portal/self-service,
- Must bring deep P&C insurance + brokerage domain expertise,--- Key Knowledge required
- Contact Centre Technology Leadership (Hands-on + Strategic)
- Has adequate knowledge across the CC technology stack and modernization roadmap: o CCaaS/ACD/IVR, skills-based routing, callback, speech/text analytics, QM o CRM/Case management integrations (Salesforce/Dynamics/ServiceNow as applicable) o WFM (forecasting, scheduling, shrinkage, real-time adherence)

### Digital channels
- chat, messaging, social, email routing, co-browse (where applicable)

### Automation
- RPA, workflow orchestration, agent assist, GenAI-based summarization (where approved)
- P&C Insurance Domain Knowledge (Must-Have)
- Strong understanding of:

### Policy lifecycle
- new business → renewals → endorsements → cancellations

### Claims intake
- FNOL, claim status support, documentation requests, escalation pathways

### Coverage basics
- GL, Property, Auto, Workers Comp (US), package policies, etc.
- Market differences and servicing expectations for US/UK/AUS.
- Brokerage Knowledge (Must-Have)

### Brokerage operations understanding
- Submissions, quoting coordination, carrier interactions, bind support coordination o COIs and policy documentation workflows
- Broker service SLAs, turnaround times, and client relationship expectations.
- Broker Platform Tools Knowledge (Must-Have)
- Working knowledge (hands-on preferred) of broker platforms such as:
- Applied Epic, Applied TAM, Vertafore AMS360, Vertafore Sagitta

### Understanding/integration awareness of policy admin/claims platforms (good-to-have)
- § Guidewire (Policy Center/ClaimCenter/Billing Center), Duck Creek, Applied CSR24 (if relevant)

## Qualifications

BACHELOR OF COMMERCE

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Mumbai[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/423325J)

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