[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Milford, OH # Portuguese Monitoring Agent Milford, OH $42,000 - $50,000 per year Operations Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/423141J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Portuguese Monitoring Agent ## Job description The Portuguese Monitoring Agent is responsible for managing digital media assets through structured, workflow‑based operational processes. This role ensures the accuracy, quality, and timely delivery of content across client platforms, while actively collaborating with internal teams, network partners, and external vendors to resolve issues and maintain service excellence. ### Department Hours 8am - 1am (7 days a week) Must be flexible in shift ### Key Responsibilities Media Content Operations & Quality Assurance Manage and maintain media content across multiple workflow-driven operational systems. Monitor, reconcile, and perform quality assurance checks on assets to ensure accuracy and completeness. Utilize client-specific tools and platforms to update, correct, or enhance media content as required. Investigate and resolve cases or tickets related to media assets across customer platforms. Cross‑Functional Communication & Issue Management Communicate effectively—both verbally and in writing—with clients, internal stakeholders, and network partners. Triage operational and technical issues, coordinating with cross-functional teams for escalation, mitigation, or troubleshooting. Provide timely escalation and detailed communication for critical issues, maintaining end‑to‑end ownership of tracking and reporting. Offer actionable solutions and fixes for identified issues. ### Performance, Productivity & Quality Metrics - Meet productivity metrics stipulated in the contract, including: Daily volume thresholds (e.g., airings, tickets, media assets) ASR (Average Speed of Response) TIE (Time to Identify and Escalate) MTTR (Mean Time to Resolve) - Maintain adherence to quality standards and customer satisfaction (CSAT) requirements. Deliver an excellent customer experience with clarity, precision, and professionalism in all communications. Tools, Testing & Continuous Improvement Participate in testing and validating new tools, workflows, and dashboards. Maintain active awareness of multiple simultaneous case tickets, ensuring timely, accurate responses and a high attention to detail. Apply rule-based, analytical, and experience-driven decision-making to operations and issue resolution. ### TCS Employee Benefits Summary - Discretionary Annual Incentive. ### Comprehensive Medical Coverage - Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. ### Family Support - Maternal & Parental Leaves. ### Insurance Options - Auto & Home Insurance, Identity Theft Protection. ### Convenience & Professional Growth - Commuter Benefits & Certification & Training Reimbursement. ### Time Off - Vacation, Time Off, Sick Leave & Holidays. ### Legal & Financial Assistance - Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. ### Salary Range $42,000 - $50,000 per year ## Qualifications Diploma ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Aug 1, 2026 - Last checked: Aug 1, 2026 - Listed for: Under a day - Location: Milford, OH - Pay: $42,000 - $50,000 per year[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/423141J) ## More jobs at Tata Consultancy Services ### [AIML Engineer](https://jobs.opennash.com/companies/tata-consultancy-services/jobs/885a9e9a79da50dd6102/) Milford, OH ### [AML Sanctions L1 Analyst](https://jobs.opennash.com/companies/tata-consultancy-services/jobs/823598ad3267672d3a4e/) Milford, OH ### [AML Sanctions L3 Analyst](https://jobs.opennash.com/companies/tata-consultancy-services/jobs/747e20c0eac195741760/) Milford, OH ### [AWS Cloud Operations Engineer](https://jobs.opennash.com/companies/tata-consultancy-services/jobs/27045e14bd002f3fa8ab/) Milford, OH ### [Account Recovery Specialist](https://jobs.opennash.com/companies/tata-consultancy-services/jobs/fb733a3cceb999f392a7/) Milford, OH ## Similar jobs at other companies ### [Fraud Analyst-Bilingual in English/Portuguese](https://jobs.opennash.com/companies/jpmorganchase/jobs/da9a4b1772560f2596f3/) JPMorganChase · Tampa, FL, United States ### [Coordinator II, Performance Monitoring](https://jobs.opennash.com/companies/cardinal-health/jobs/1a896aada7491bdd674f/) Cardinal Health · International ### [Payment Lifecycle Analyst - Receivables Monitoring](https://jobs.opennash.com/companies/jpmorganchase/jobs/af497a704718cc065d41/) JPMorganChase · Tampa, FL, United States ### [Sr. Scientist - Environmental Monitoring](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/91eb06a6d2b430d14ba4/) Thermo Fisher Scientific · Boston, Massachusetts, United States of America ### [IT Monitoring Specialist - TS/SCI with Polygraph](https://jobs.opennash.com/companies/general-dynamics/jobs/dee13e60ad5bcc249341/) General Dynamics · Fort Belvoir, VA, US OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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