[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Saline, MI # L2 Desktop Support Engineer Saline, MI $55,000 to $65,000 Operations Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/417467J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / L2 Desktop Support Engineer ## Job description ### Must Have Technical/Functional Skills - Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe - Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates - Tier 2 (L2) Field Support plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements ### Roles & Responsibilities - Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer. - Physically fit to walk through large areas - Ability to work after hours and weekends if necessary or required by the customer. - Knowledge of using ServiceNow as the ticketing tool. - Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. - Analyze, resolve, respond to, and document end user inquiries. - Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools. - Troubleshoot Operating System issue. Connection issues with LAN/WAN. - Update tickets with accurate and timely records of work performed, and resolution details - Maintain and contribute to a knowledge base. - Coordinate hardware warranty repair. - Perform inventory management activities as required in coordination with asset management and other corporate groups. - Escalate to 3rd party vendors when necessary - Responsible for raising and coordinating problem management issues - Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management. - Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling. - In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology. - Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories. - Receives instructions from certified technicians and project managers to troubleshoot advanced issues. - Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment. - Primary responsibility to manage End User related incidents and requests. - Go to person for all plant IT related requests (Password resets, access etc. specific to plants). ### Base Salary Range $55,000 to $65,000 Per Annum TCS Employee Benefits Summary: Discretionary Annual Incentive. ### Comprehensive Medical Coverage Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. ### Family Support Maternal & Parental Leaves. ### Insurance Options Auto & Home Insurance, Identity Theft Protection. ### Convenience & Professional Growth Commuter Benefits & Certification & Training Reimbursement. ### Time Off Vacation, Time Off, Sick Leave & Holidays. ### Legal & Financial Assistance Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN