[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Edison, NJ # Program Director - SAP S/4 HANA Service Management & Quote to Service Edison, NJ Director $180,000 to $250,000 Executive & Management Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/418659J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Program Director - SAP S/4 HANA Service Management & Quote to Service ## Job description ### Must Have Technical/Functional Skills - Deep expertise in SAP S/4HANA Service Management and Quote-to-Service (Q2S) processes - Proven experience in Aerospace & Defense (A&D) ### Aftermarket, including - MRO / CRO operations - Service contracts and entitlements - Spare parts and service logistics - Strong experience designing and implementing end-to-end service lifecycle processes, including: - Service quotation and estimation - Service order execution - Maintenance and repair processes - Billing and revenue recognition - Hands-on expertise in SAP S/4HANA Service Management capabilities, including: - Service contracts, service orders, and service confirmations - Pricing and quotation for service offerings - Warranty and entitlement management - Installed base and equipment tracking ### Strong integration across - SD (Quote-to-Cash) - PM / EAM (Maintenance execution) - MM / Inventory - EWM (warehouse and spare parts fulfillment) - Finance (billing, revenue recognition) ### Experience handling A&D aftermarket complexities, including - Serialized asset tracking - Rotables / repairables management - Depot and field service operations - Global service networks - Strong understanding of contract-based and outcome-based service models ### Experience with integration into - MRO systems - PLM / engineering systems - Customer and partner ecosystems - Proven leadership in large-scale SAP S/4HANA transformation programs ($50M+) - Ability to define KPIs such as: - Service turnaround time - First-time fix rate - Contract profitability - Service revenue growth - Customer satisfaction / SLA adherence - Strong executive-level stakeholder management (CxO, operations, service leadership) Roles & Responsibilities Strategic Leadership - Define and lead the Quote-to-Service transformation strategy leveraging ### SAP S/4HANA - Establish the target service opera ting model for A&D aftermarket service lifecycle (quote → execution → billing) - Drive shift toward service-centric business models and aftermarket revenue growth ### Solution Design - Architect end-to-end Q2S and Service Management processes, including: - Service quotation and costing - Contract and entitlement management - Maintenance / repair execution - Service billing and financial integration ### Design integrated processes across - Spare parts fulfillment - Maintenance and service operations - Customer interaction and service delivery - Align service processes with broader S/4HANA supply chain and finance architecture ### Program Delivery - Lead cross-functional teams across service, supply chain, finance, and IT domains ### Drive - Blueprinting and fit-gap analysis - Solution governance and design approvals - Testing and deployment readiness - Ensure >95% milestone adherence and high delivery predictability - Manage risks, dependencies, and business readiness across the transformation ### Business Engagement - Act as trusted advisor to Service, Aftermarket, and Operations leadership - Lead workshops on: - Service transformation - Contract models and pricing - Customer experience enhancements - Translate business strategy into scalable SAP-enabled service capabilities ### Value Realization - Drive measurable business outcomes such as: - Increased service revenue and margin - Reduced turnaround time for repairs and service orders - Improved first-time fix and SLA adherence - Enhanced customer satisfaction and service quality ### Define KPI dashboards - Service cycle time - Order-to-cash cycle for services - Contract performance and profitability ### Transformation & Innovation - Enable transition to digital service enterprise models - Drive innovation in: - Predictive maintenance and proactive service o AI-enabled service recommendations - Field service optimization - Promote integration of service data across systems to build end-to-end visibility and control tower capabilities Generic Managerial Skills, If any - Strong executive leadership with proven experience leading service transformation programs - Ability to manage large global teams across business and IT functions - Excellent stakeholder management, negotiation, and executive communication skills - Strong governance, decision-making, and issue resolution capability - Ability to align multiple functional teams under a unified service transformation vision - Experience mentoring leaders and building high-performing consulting teams - Strong commercial acumen with focus on revenue and value realization Base Salary Range: $180,000 to $250,000 Per Annum TCS Employee Benefits Summary: Discretionary Annual Incentive. ### Comprehensive Medical Coverage Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. ### Family Support Maternal & Parental Leaves. ### Insurance Options Auto & Home Insurance, Identity Theft Protection. ### Convenience & Professional Growth Commuter Benefits & Certification & Training Reimbursement. ### Time Off Vacation, Time Off, Sick Leave & Holidays. ### Legal & Financial Assistance Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN