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Tata Consultancy Services · Bengaluru

# Service Management Lead

Bengaluru Manager or lead Executive & Management 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/425707J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Service Management Lead

## Job description

### TCS Inviting Applications for Role

Service Management Lead Exp: 8 -12 yr Location: Bangalore Walk-In

### Key Responsibilities

Service Management & Governance Lead and manage end-to-end IT Service Management processes. Ensure adherence to ITIL best practices and organizational standards. Define, monitor, and report on Service Level Agreements (SLAs), OLAs, and KPIs. Drive continual service improvement initiatives across IT services. Conduct service reviews and governance meetings with stakeholders. IT Service Management ITIL Framework (Incident, Problem, Change, Release, Service Request) Service Level Management Continual Service Improvement (CSI) Service Governance IT Operations Management ITSM Tools ServiceNow BMC Remedy Jira Service Management Freshservice (Preferred)

## Qualifications

BACHELOR OF COMPUTER APPLICATION, BACHELOR OF COMPUTER SCIENCE, BACHELOR OF ENGINEERING

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Bengaluru[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/425707J)

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