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Tata Consultancy Services · Kolkata

# Service Delivery Manager

Kolkata Manager or lead IT & Infrastructure 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/424546J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Service Delivery Manager

## Job description

Desired Competencies (Technical/Behavioral Competency) Must-Have ·Must have 12-15 years of experience in IT Infrastructure Services with a proven track record of handling big IT Infrastructure environment.
- Good knowledge and experience of Datacenter services, EUC or Service Desk
- Good understanding of ITIL processes
- Experience in transition management with proven record of transition services from incumbent
- Handle team of more than 100 plus associate
- Customer Management
- Good English communication skills both written and verbal
- Exp in creating new solutions and proposals for customers in IT Infra domain.
- Good experience in Project Management. Drive independently at least one transformation project.
- Good understanding of Project finance. Track revenue and cost.

### Good-to-Have
- Understanding of customer SLA and KPI
- Understanding of business domain like Travel, Transport and logistics

## Qualifications

BACHELOR OF ENGINEERING

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Kolkata[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/424546J)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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