[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · San Ramon, CA # AIOps Support Engineer San Ramon, CA $110,000-$120,000 Operations Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/418546J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / AIOps Support Engineer ## Job description ### AIOps Support Engineer - 3–5 years of experience in a technical support, cloud operations, or IT engineering role, preferably within financial services or healthcare at a mid-size organization. - Hands-on experience with Google Cloud Platform (GCP), including log monitoring, IAM, and basic infrastructure troubleshooting. - Working knowledge of Microsoft Azure, including Azure ML and cloud operations fundamentals. - Familiarity with enterprise AI platforms including ChatGPT (OpenAI), Claude (Anthropic), and Google Gemini Enterprise. - Experience with SSO troubleshooting across identity platforms such as Okta, Azure AD, or similar. - Understanding of Netskope or comparable CASB/SSL inspection tools and their interaction with SaaS and AI services. - Strong communication skills with the ability to translate technical findings for non-technical business stakeholders. - Demonstrated ability to manage multiple concurrent incidents and prioritize effectively in a fast-moving environment. ### Preferred Qualifications - Experience supporting VS Code and developer tooling in a managed enterprise environment. - Familiarity with AI governance, data loss prevention (DLP), or acceptable use policies for AI platforms in regulated industries. - Exposure to ITSM platforms such as ServiceNow or Jira Service Management for ticket and request tracking. Relevant cloud certifications (Google Associate Cloud Engineer, Microsoft Azure Administrator AZ-104, or equivalent). ### Key Responsibilities AI Services Operations & Support - Triage and resolve alerts across AI services and Google Cloud Platform (GCP) on a daily basis, maintaining consistent monitoring discipline across the environment. - Serve as the first point of escalation for ChatGPT, Claude, and Gemini concerns raised by Research Management and other business stakeholders, diagnosing issues and communicating resolutions clearly across group channels. - Proactively monitor logs for Gemini Enterprise and GCP to surface and investigate unreported errors before they impact users or workflows. - Administer and fulfill access requests for AI services, including provisioning, deprovisioning, and auditing entitlements in alignment with least-privilege principles. - Troubleshoot AI service access issues and SSO failures, working across identity providers and service configurations to restore access promptly. - Provide technical support for AI desktop applications, managing follow-ups with affected users through to resolution. - Fulfill ad hoc requests for AI service analytics, delivering usage data and insights to stakeholders on a recurring basis. ### Cloud & Infrastructure Operations - Own operational support for Azure cloud infrastructure, including monitoring, incident response, and capacity-related tasks. - Troubleshoot GCP errors of varying complexity, engaging GCP support channels and managing tickets through to closure when needed. - Diagnose and resolve Netskope certificate issues affecting AI service connectivity, coordinating extended follow-up with affected users as required. - Troubleshoot Azure ML and VS Code integration problems for data science and research users, supporting complex environments that may require iterative investigation and user coordination. Salary Range- $110,000-$120,000 a year #LI-SP3 #LI-VX1