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Tata Consultancy Services · Mumbai

# Production Support Engineer

Mumbai Manufacturing & Production 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/414552J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Production Support Engineer

## Job description

### Role Summary

The Production Support Engineer (L2/L3) will provide advanced application support for business-critical systems built using J2EE and Microservices architecture. The role involves incident resolution, root cause analysis, service stability, database troubleshooting, and collaboration with development teams in a BFSI environment. L2 Production Support Responsibilities
- Provide Level 2 support for J2EE and Microservices applications
- Perform incident triage, impact analysis, and resolution within SLAs
- Monitor application health, alerts, batch jobs, and services
- Analyze application, API, and middleware logs
- Perform data analysis using Oracle and DB2
- Support production releases and configuration changes
- Document known issues, workarounds, and resolutions
- Participate in shift handovers and stakeholder communication

### L3 Production Support Responsibilities
- Act as escalation point for complex production issues
- Perform in-depth root cause analysis and implement permanent fixes
- Debug J2EE and Microservices application components
- Work with development teams on code-level fixes and optimizations
- Analyze database performance issues (locks, deadlocks, slow queries)
- Support Sev-1 and Sev-2 incidents and post-incident reviews
- Drive automation, monitoring improvements, and stability initiatives
- Mentor L2 team members and support knowledge sharing

## Qualifications

BACHELOR OF ENGINEERING

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Mumbai[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/414552J)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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