[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Boise, ID # Business Analyst ( CRM- MS Dynamics, ServiceNow,Logik.ai and Salesforce) Boise, ID $64,000 - $105,000 Sales Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/422544J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Business Analyst ( CRM- MS Dynamics, ServiceNow,Logik.ai and Salesforce) ## Job description ### Must Have Technical/Functional Skills - Strong Business Analysis experience in CRM implementations. - Expertise in Requirements Gathering and Documentation. - Business Process Modeling (BPMN, Process Flows). - Agile/Scrum methodologies. - Stakeholder and Vendor Management. - Data Analysis and Reporting. - Experience with MS Dynamics,ServiceNow,Logik.ai and Salesforce Roles & Responsibilities Business Analysis & Requirements Management - Conduct workshops and requirement-gathering sessions with business stakeholders. - Analyze current business processes and identify opportunities for optimization and automation. - Document Business Requirements Documents (BRD), Functional Specifications (FSD), User Stories, Process Flows, and Use Cases. - Translate business requirements into functional and technical specifications for development teams. - Facilitate backlog grooming, sprint planning, and UAT activities. ### CRM Solution Analysis - Analyze and define business requirements related to Microsoft Dynamics 365 CRM modules. - Work with stakeholders to design solutions for: o Accounts & Contacts Management o Lead & Opportunity Management o Case Management o Customer Service Processes o Sales Automation o Customer Insights and Reporting - Support CRM process improvements and adoption initiatives. ### ServiceNow Integration & Process Management - Gather and document requirements involving ServiceNow workflows and integrations. - Collaborate with ServiceNow and Dynamics teams to define end-to-end business processes. - Ensure data consistency across CRM and ServiceNow platforms. ### Stakeholder Management - Act as the liaison between business users and technical teams. - Present solution recommendations and facilitate decision-making discussions. - Manage stakeholder expectations and communicate project status effectively. ### Testing & Deployment Support - Develop UAT scenarios and test cases. - Support system testing, user acceptance testing, and defect resolution. - Assist in change management, training, and deployment activities. ### Required Skills F unctional Skills - Strong Business Analysis experience in CRM implementations. - Expertise in Requirements Gathering and Documentation. - Business Process Modeling (BPMN, Process Flows). - Agile/Scrum methodologies. - Stakeholder and Vendor Management. - Data Analysis and Reporting. ### Technical Skills - Microsoft Dynamics 365 CRM (Mandatory) o Sales o Customer Service o Customer Insights o Power Platform (Power Automate preferred) - ServiceNow (Mandatory) o ITSM/Business Process Workflows o Integration Requirements o Case and Service Management Concepts ### Nice to Have - Salesforce (SFDC) o Sales Cloud o Service Cloud - Power BI - Azure Integration Services - API-based Integrations (REST/SOAP) ### Copilot/AI-enabled CRM capabilities Salary Range - $64,000 - $105,000 a year #LI-CM2