[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Carlsbad, CA # EUC Desktop Lead Carlsbad, CA Manager or lead $80,000- $90,000 Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/422109J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / EUC Desktop Lead ## Job description ### Must Have Technical/Functional Skills - Team leadership experience, handling L1/L2 desktop support engineers. - Ability to prioritize & manage EUC operations across multiple locations/users. - Stakeholder management with business, IT leadership, vendors, and OEM partners. - Process ownership for incident, request, and problem management within EUC. - Experience driving service improvements, automation initiatives, and RCA preparation. - Ability to handle escalations, perform SLA management, and drive customer satisfaction. ### Documentation & reporting skills - SOPs, dashboards, weekly/monthly performance reports. - Strong expertise in End User Computing (EUC) technologies including Windows 10/11, MacOS, and standard desktop/laptop hardware. - MacBook support for VIPs and non-VIP users - Advanced troubleshooting skills across desktop, laptop, thin clients, VDI, mobility devices, and peripheral equipment. - Hands on experience with ITSM tools (ServiceNow, Remedy, or similar) for incident, service request, CMDB ### Proficiency in Active Directory (AD) - User administration - Experience with O365/M365 suite, including Outlook, Teams, OneDrive, SharePoint support. ### Strong knowledge of SCCM/Intune (Microsoft Endpoint Configuration Manager) - Image deployment - Patch management ### Network basics - TCP/IP, DNS, DHCP, VPN troubleshooting. ### Security & Compliance understanding - endpoint security, DLP, encryption tools, antivirus management. ### Knowledge of IT hardware lifecycle management - asset tracking, refresh planning. ### Roles & Responsibilities - Lead and manage daily EUC/Desktop support operations across all user locations. - Ensure timely resolution of incidents, service requests, and escalations within defined SLAs. - Oversee L1/L2 teams in providing remote and onsite technical support. - Conduct root cause analysis (RCA) for repeated issues and ensure permanent fixes. - Supervise and mentor desktop support engineers, providing guidance and technical direction. - Allocate workload, manage shift schedules, and ensure adequate coverage during business hours. - VIP users support - Drive team performance through KPIs, SLAs, and quality checks. - Conduct periodic training to kee p the team updated on new tools and technologies. - Manage and optimize the deployment, patching, and compliance of endpoints via SCCM/Intune. - Ensure smooth operation of desktop hardware, printers, scanners, mobility devices, and peripherals. - Oversee antivirus, encryption, and endpoint security tools to maintain compliance. - Ensure desktop OS images, application packages, and updates are maintained and deployed effectively. - Work closely with IT leadership, business users, and functional stakeholders to understand requirements. - Coordinate with OEMs/vendors for hardware procurement, AMC, warranty claims, repairs, and escalations. - Participate in customer review meetings and provide insights on service performance. - Provide weekly/monthly reports, dashboards, and service improvement suggestions. - Ensure strict adherence to incident, problem, change, and asset management processes. - Prepare and maintain SOPs, knowledge base articles, and process documentation. - Participate in CAB meetings when EUC-related changes are proposed. - Ensure all endpoints comply with security policies, patching standards, and audit requirements. - Coordinate with Security, Network, and Cloud teams for cross functional improvements. - Address vulnerabilities highlighted by security tools and ensure timely remediation. ### Salary Range $80,000- $90,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. ### Comprehensive Medical Coverage Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. ### Family Support Maternal & Parental Leaves. ### Insurance Options Auto & Home Insurance, Identity Theft Protection. ### Convenience & Professional Growth Commuter Benefits & Certification & amp; Training Reimbursement. ### Time Off Vacation, Time Off, Sick Leave & Holidays. ### Legal & Financial Assistance Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1