[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Irving, TX # Right Fax Consultant Irving, TX $110,000- $125,000 Consulting Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/416512J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Right Fax Consultant ## Job description ### Must Have Technical/Functional Skills - Experience with: - Windows Server and Windows OS administration - Active Directory (users, groups, permissions) - General understanding of networking concepts such as IP, DNS, and TCP/IP. - RightFax EFM (Enterprise Fax Manger) - RightFax Fax Printer client and driver - RightFax shared account Delegate management, and routing methods and associated file types. - Ability to read logs and follow troubleshooting procedures. - Exposure to OpenText RightFax, XMedius, or other fax/document systems. - Experience supporting MFPs, printers, or scanning workflows. - Basic familiarity with SQL Server concepts or troubleshooting. ### Roles & Responsibilities Platform Operations & Support - Monitor RightFax environments for system health, queue backlogs, transmission errors, and service availability. ### Perform basic RightFax administrative tasks, including - User and group management - Fax number assignments - Permissions and delegation changes - Respond to incidents and service requests related to fax delivery, image routing, and client connectivity. - Escalate complex issues to senior engineers with appropriate diagnostics and documentation. ### Incident & Troubleshooting Support - Investigate common RightFax issues such as: - Failed or delayed fax transmissions - Client connectivity problems - Imaging or routing errors - Collect logs and diagnostic data from RightFax, Windows Event Viewer, and basic telephony components. - Assist with root cause analysis and post incident reviews. ### Change & Maintenance Activities - Assist with patching, service restarts, and scheduled maintenance activities following established SOP’s. - Support testing activities for system upgrades, hotfixes, and configuration changes in non production environments. - Execute predefined maintenance tasks such as fax aging, data cleanup, and basic health checks. ### User & Business Support - Provide Tier 1–2 support for end users, including troubleshooting fax submissions from: o MFPs - Diem Email and SMTP o Folder drop workflows - Communicate clearly with business users regarding fax issues, resolution status, and expected behavior. - Work with application and infrastructure teams to troubleshoot integration related issues. ### Documentation & Process Adherence - Follow established operational runbooks, escalation procedures, and change management processes. - Maintain and update documentation for common issues, support procedures, and system configurations. - Document incident findings and resolution steps for knowledge sharing and continuous improvement. ### Salary Range $110,000- $125,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. ### Comprehensive Medical Coverage Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. ### Family Support Maternal & Parental Leaves. ### Insurance Options Auto & Home Insurance, Identity Theft Protection. ### Convenience & Professional Growth Commuter Benefits & Certification & amp; Training Reimbursement. ### Time Off Vacation, Time Off, Sick Leave & Holidays. ### Legal & Financial Assistance Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1