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Tata Consultancy Services · Chicago, IL

# Technical Lead

Chicago, IL Manager or lead $120,000-$150,000 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/424648J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Technical Lead

## Job description

Technical lead - Now Assist AI Agent / LLM Topic Developer / Servicenow Integration Hub Developer Must Have Technical/Functional Skills
- Strong hands-on and leadership experience in Servicenow AI Agent Studio(Yokohoma/Zurich).
- Practical experience on NowAssist Skills Kit.
- Strong knowledge and hands-on experience on LLM Topic configuration.
- Strong hands-on and leadership experience in Integration Hub spokes
- Practical experience on Flow Designer and scripted

### REST APIs
- Strong knowledge and hands-on experience on OAuth 2.0
- Strong knowledge and hands-on experience on Workday Web Services or REST integration experience

### Roles & Responsibilities
- Build and configure AI agents (virtual agents, copilots) on ServiceNow
- Design multi-step agent workflows for real scenarios

### Use Now Assist capabilities to automate
- ITSM workflows (incidents, requests)
- HR / CSM use cases
- Create LLM-powered “topics” (use cases) for agents

### Design
- o Prompts o Instructions o Guardrails
- Tune responses for: o Accuracy o Tone o Business context

### Define dialog flows
- Intents
- User journeys

### Fallback handling Ensure
- Natural conversation

### Minimal friction Improve metrics like
- Containment rate
- Resolution rate
- Build integrations between ServiceNow and other systems o Salesforce, SAP, Workday o Azure, AWS, REST APIs

### Use
- o Integration Hub (spokes) o Flow Designer o REST/SOAP APIs
- Design low-code workflows

### Automate
- o Incident management o HR workflows o Approval processes

### Build
- o Flows o Subflows o Actions Salary Range- $120,000-$150,000 a year #LI-SP3 #LI-VX1 </div

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Chicago, IL
- Pay: $120,000-$150,000[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/424648J)

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### [Applied AI Architect](https://jobs.opennash.com/companies/tata-consultancy-services/jobs/066a7e75805869050b75/)

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