[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · San Jose, CA # Service Delivery, Client Mgmt, Project Manager San Jose, CA Manager or lead $82,000 - $130 Operations Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/418145J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Service Delivery, Client Mgmt, Project Manager ## Job description Must Have Technical/Functional Skills Role-Specific Skills ### Client Relationship Management - Proven ability to build and maintain strong, trust-based relationships - with key client stakeholders. ### Cybersecurity Service Knowledge - In-depth understanding of Cybersecurity Incident Detection & - Response services, including their operational aspects and value proposition. ### Communication & Presentation Skills - Exceptional verbal and written communication, including - incident communication, executive reporting, and presentation delivery for QBRs. ### Reporting & Data Analysis - Proficiency in interpreting operational data and service health metrics to - create meaningful reports and insights for clients. ### Compliance & Regulatory Understanding - Knowledge of relevant cybersecurity compliance - frameworks (e.g., FedRAMP, DoD IL) and audit requirements. ### SLA/SLO Management - Expertise in monitoring, reporting on, and ensuring adherence to - Service Level Agreements (SLAs) and Service Level Objectives (SLOs). ### Escalation Management - Skilled in effectively managing and resolving client escalations, - ensuring timely resolution and client satisfaction. ### Service Improvement Methodologies - Familiarity with continuous service improvement frameworks - and practices to drive enhanced client experience. ### Cross-Functional Coordination - Ability to effectively collaborate with internal teams (e.g., SOC, - engineering, compliance) to meet client needs and resolve issues. ### Customer Satisfaction Measurement - Experience in utilizing and interpreting customer feedback - mechanisms (e.g., CSAT, NPS) to gauge and improve satisfaction. - Proficiency in leveraging Artificial Intelligence (AI) to drive innovation and efficiency within technical domains. ### Professional Attributes - Excellent analytical and problem-solving skills. - Ability to translate business questions into data-driven insights. - Strong communication and stakeholder engagement skills. - Ability to work independently and manage multiple priorities. ### Roles & Responsibilities - Act as a primary customer liaison for Cybersecurity Incident Detection & Response Services. - Own client commun ication, engagement/onboarding, escalations, operational reporting, and - service health dashboards. - Ensure adherence to FedRAMP/DoD IL standards, audit readiness, SLA/SLO alignment, and - cross-functional coordination. - Drive customer satisfaction, quarterly business reviews (QBRs), and continuous service improvement initiatives. ### Salary Range $82,000 - $130000 a year #LI-CM2