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Tata Consultancy Services · Nagpur

# Team Leader

Nagpur Operations 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/420421J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Team Leader

## Job description

### Job Role

Team leader Job Location: Nagpur Qualification: Graduate & Above Domain Expertise: Life & Pensions Key responsibilities: Training:
- Manage a set of new hires through initial team bonding exercises -Prepare a training schedule and adhere to timelines.
- Track attendance and maintain MIS for test scores etc.
- Ensure that training material is updated -Gauge the understanding levels of the batch from time to time and report back to the Manager.
- Provide ongoing, constructive feedback to the team -Initiate ID creation requests with the tech team -Ensure that the entire batch is aware of the quality parameters -Ensure complete supervision as soon as the batch hits the floor -Identify gaps and plan training sessions for the existing team Operations:
- Manage a team of 15-20 + associates -Track attendance and maintain MIS for test scores etc -Ensure that training material is updated -Provide ongoing, constructive feedback to the team -Identify gaps and plan training sessions for the existing team -Responsible for customer service turnaround within set time frames -Ensure accurate documentation of customer profiles -Handle written customer correspondence on behalf of customer -Communicate with operations staff on client issues, policy change etc -Should be able to communicate effectively with customer based out of UK -Passing the case to the relevant Q based on information given/missing -Should be able to analyze customer requirements & process cases accordingly -Meet unit level targets set for efficiencies, service levels and attrition

### SKILLS

REQUIRED:
- Working knowledge of PCs e.g.

### MS Office
- Excellent keyboard skills
- Generic understanding of customer service
- Excellent spoken English and written communication skills
- No Regional Accent
- Ability to verbalize thoughts
- Correct construction of sentences and Grammatically correct English
- Good grasping power
- Excellent listening skills
- Team player
- Understanding of job profile applied for

### UK Insurance knowledge would be preferred Preferred Knowledge
- Certification / Knowledge of CII – CF1 / FA1 / FA2
- Any other certification in Insurance

## Qualifications

BACHELOR OF COMMERCE

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Nagpur[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/420421J)

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