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Tata Consultancy Services · Thompsons Station, TN

# Engineer

Thompsons Station, TN $85,000-$100,000 Operations 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/423803J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Engineer

## Job description

### Virtual Agent / Conversational Designer
- Strong hands-on and leadership experience in ServiceNow Virtual Agent Designer
- Practical experience on NLU intent and utterance authoring
- Strong knowledge and hands-on experience on Topic block design
- Strong knowledge and hands-on experience on Conversational UX background Design end-to-end conversation journeys
- Greetings
- Intent handling
- Multi-step flows

### Fallbacks Create
- Decision trees
- Dialog flows

### Flow diagrams Intent & Use Case Definition
- Identify:
- User intents (e.g., “reset password”, “check ticket status”)

### Map
- Intents → conversation flows Work with business teams to:
- Define high-impact use cases Dialogue & Content Writing Write:
- Bot responses
- Prompts
- System messages Ensure tone is:
- Clear
- Human-like
- Aligned with brand Conversational UX (User Experience)

### Design experiences that
- Minimize user effort
- Avoid confusion

### Handle edge cases Optimize
- Navigation within conversations
- Error handling Bot Configuration / Platform Work Configure bots on platforms like:
- ServiceNow Virtual Agent
- Dialogflow

### Microsoft Bot Framework Implement
- Topics / intents
- Entities
- Flow logic Integration with Backend Systems Connect bot to systems:
- ITSM (tickets, approvals)

### CRM / HR tools Enable actions
- Create ticket
- Retrieve data

### Trigger workflows Testing & Optimization Test conversations
- Different user inputs

### Edge cases Analyze
- Drop-offs

### Failed intents Improve
- Flows
- Responses
- Accuracy Salary Range- $85,000-$100,000 a year #LI-SP3 #LI-VX1 </div

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Thompsons Station, TN
- Pay: $85,000-$100,000[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/423803J)

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