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Tata Consultancy Services · Chennai

# Itsm - MIM

Chennai IT & Infrastructure 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/417078J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Itsm - MIM

## Job description

### Key Responsibilities
- Lead and manage Major Incidents end-to-end in line with ITIL/ITSM processes
- Act as the single point of coordination during critical incidents
- Facilitate bridge calls and ensure timely communication to stakeholders
- Drive root cause analysis (RCA) and post-incident reviews Ensure SLA adherence and continuous improvement of incident management processes
- Collaborate with technical, business, and vendor teams for resolution Required Skills & Experience: 6–15 years of experience in IT Service Management / Incident Management
- Strong hands-on experience in Major Incident Management (MIM) Good knowledge of ITIL framework (ITIL certification preferred) Experience working with ITSM tools such as ServiceNow, Remedy, or similar
- Strong communication, coordination, and stakeholder management skills

## Qualifications

BACHELOR OF ENGINEERING

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Chennai[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/417078J)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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