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Tata Consultancy Services · Bengaluru

# ServiceNow CSM Developer

Bengaluru Software Engineering 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/413080J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / ServiceNow CSM Developer

## Job description

Design, develop, and implement ServiceNow CSM solutions including Case Management, Contact Management, and Service Operations. Configure and customize CSM applications such as case workflows, SLAs, entitlements, and customer portals. Develop and enhance case lifecycle management including intake, routing, escalation, and resolution processes. Implement and maintain Omnichannel capabilities (email, chat, virtual agents, and self-service portals).

Configure Knowledge Management integration to enable efficient case resolution and self-service. Develop business rules, client scripts, Script Includes, UI policies, and Flow Designer workflows. Integrate ServiceNow CSM with external systems (CRM, ERP, contact center tools, and third-party applications) using REST/SOAP APIs. Implement and customize Service Portal / Employee Center / Customer Portal for enhanced user experience.

Build and maintain reports, dashboards, and Performance Analytics to track customer service performance and KPIs. Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow CSM solutions. Provide L2/L3 support, troubleshoot issues, and continuously improve system performance and usability.

## Qualifications

BACHELOR OF TECHNOLOGY

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Bengaluru[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/413080J)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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