[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Chennai # Major Incident Manager Chennai Manager or lead Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/419624J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Major Incident Manager ## Job description - Minimum 5 years of experience in the Escalation Process and 1+ years of experience in one of Google Cloud products - Preferred to have GCP tech certification - Escalation Manager should act as a techno manager by having Experience in technology and Process in order to address the escalations. - Engage timely required technical stakeholders and normalise customer sentiment - Strong ownership and engagement to navigate various internal teams like TECH, ENG, Account team etc. - Identify the hurdles and engage the right tech teams to get the faster resolution for escalated cases. - Solid internal stakeholder and external stakeholder management Leadership and execution skills to identify Product, Process and People improvements and drive them