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Tata Consultancy Services · Chennai

# Support Role - Tower Lead

Chennai Manager or lead 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/419623J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Support Role - Tower Lead

## Job description

4–12 years of relevant experience (depending on role: Team Manager / Ops Manager/Escalation Manager) Experience supporting IT / Cloud / Managed Services environments Google Cloud certification preferred for leadership roles Strong English communication skills Key Responsibilities (Role ‑ Dependent)
- Monitor case flow, quality, adherence, and SLA/SLO compliance
- Perform quality audits and provide structured feedback to agents
- Manage real‑time queue performance and workforce adherence
- Deliver onboarding and ongoing technical/non ‑ technical training
- Support performance management, coaching, and reporting
- Analyze operational data to identify trends and improvement areas
- Act as escalation points for operational or process issues
- Ensure compliance with defined processes, policies, and governance standards

## Qualifications

BACHELOR OF TECHNOLOGY

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Chennai[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/419623J)

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