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Tata Consultancy Services · Bengaluru

# Customer Support - Quality Analyst

Bengaluru Manufacturing & Production 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/416889J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Customer Support - Quality Analyst

## Job description

### Responsibilities
- Audit calls/emails per sampling plan; evaluate business, compliance and customer critical parameters
- Document defects and provide agent-level feedback; track CAPA closure
- Participate in calibrations with QA/Operations/Training Publish quality MIS; flag trends and risk areas Knowledge/Experience: Quality scorecards, error taxonomies and rating guidelines Compliance checks (authentication, disclosures, documentation) Customer experience drivers and NPS behaviors

## Qualifications

BACHELOR OF BUSINESS ADMINISTRATION

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Bengaluru[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/416889J)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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