[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Oakland, CA # ServiceNow ITSM Senior Developer Oakland, CA Senior individual contributor $120,000-$160,000 Software Engineering Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/423429J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / ServiceNow ITSM Senior Developer ## Job description ### Must Have Technical/Functional Skills Technical Competency - Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent - Ability to configure ServiceNow ITSM applications in alignment with approved design plans - Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing - Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS - Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively - Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability - Must be ServiceNow Certified Systems Administrator - Should possess knowledge in Agile/Scrum methodology - Basic knowledge with ITIL/industry standards - Knowledge of software development lifecycle (SDLC) - Effective communication skills with both non-technical and technical audiences (verbal and written) - Excellent Interpersonal skills to work with the project team members collaboratively - Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) Roles & Responsibilities - Including experience with the Service Catalog module and creating custom applications. - Experience creating request forms, developing integration with external systems, implementing security (including Access Control Lists), and enhancing the user interface to provide a custom look and feel. - Ability to implement moderate to complex custom widgets and backend scripting. - Strong knowledge of ServiceNow platform architecture, modules, and functionalities. - Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI ages, Script Includes, Access Control Lists, complex workflows and solution migration to higher environment. - Experience in developing ServiceNow integrations using APIs, web services, and data imports/exports. - Experience in Workflows, SLAs, Import Sets and Update Sets. - Experience in creation of Record Producers and Catalogue Items using Variables, Variable Sets. - Working knowledge to schedule jobs, events, and triggers to manage business needs. - Experience in creating transform maps and Import sets for uploading the bulk data through sheets. - Solid understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes. - Must have experience in Service Now Custom Development. - Sound knowledge of Computer Science fundamentals – data structures, algo rithms, operating system concepts - Excellent analytical skills, methodical problem-solving skills and troubleshooting skills. - Self-motivated and willing to learn new skills and technologies as needed. - Ability to meet objectives, goals, and deadlines with minimal supervision. - Self-motivated individual, Flexible, Adaptable. Optimistic, Self-aware, Open to change - Work mostly with minimal supervision Assertive, resilient and welcomes change and navigates through adversity. - Shows moral courage, openness, and honesty in all dealings. - Engages interest and participation of others and has a collaborative approach to working with others. - Training skills, to able to understand project implementation and train business users. - Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. - Excellent communication and collaboration skills, with the ability to work effectively in a team environment. - ServiceNow certifications, such as Certified Application Developer (CAD) or Certified System Administrator (CSA), are preferred. ### Salary Range $120,000-$160,000 a year