[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Bengaluru # Customer Service Agent Bengaluru Customer Support Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/421994J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Customer Service Agent ## Job description ### Responsibilities - Handle inbound customer calls and manage service emails per defined SLAs - Accurately authenticate customers and record interactions in CRM - Resolve queries on accounts, cards, payments, digital banking; escalate as per SOP - Meet AHT, First Contact Resolution, NPS, Accuracy and Compliance targets - Follow schedule adherence and real-time instructions from RTA/WFM - Tag and update case dispositions; maintain email templates and tone guidelines - Adhere to information security, data privacy and KYC guidelines - Participate in training, nesting, and periodic re-certifications Knowledge/Experience: ### Basic BFSI concepts - account types, card lifecycle, dispute/chargeback basics - Customer verification/KYC steps; awareness of compliance dos & don'ts - Standard call/email handling SOPs; complaint & escalation handling Technical Skills: - ACD/EPBX and softphone usage; ticketing/CRM systems - MS Office (Outlook, Excel basics), email etiquette tools/templates - Typing speed 35+ wpm; accuracy in data entry Competencies: - Clear communication (English/Hindi); vernacular advantage