[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/)

Tata Consultancy Services · Blue Bell, PA

# Service Delivery Manager - AMS

Blue Bell, PA Manager or lead $150,000 - $180,000 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/416434J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Service Delivery Manager - AMS

## Job description

### Must Have Technical/Functional Skills
- 10+ years in AMS/service delivery
- Strong experience in transition + SLA-driven delivery
- Deep knowledge of ITSM/ITIL and tools like ServiceNow
- Experience managing enterprise applications (SAP preferred) Roles & Responsibilities

### Service Delivery
- Manage AMS operations, ensuring availability, performance, and SLA adherence

### Transition
- Lead service transition (KT, ramp-up, documentation, handover to steady state)

### SLA Governance
- Track KPIs, drive RCA, and implement service improvement plans

### ITSM
- Ensure adherence to ITIL processes (Incident, Problem, Change, Request)

### Stakeholder Management
- Act as primary client interface; conduct governance reviews

### Continuous Improvement
- Drive automation, efficiencies, and service optimization Generic Managerial Skills, If any

### Success Metrics
- SLA compliance
- Customer satisfaction (CSAT)
- Incident reduction & operational efficiency

### Successful transition outcomes Base Salary Range
- $150,000 - $180,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive.

### Comprehensive Medical Coverage

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

### Family Support

Maternal & Parental Leaves.

### Insurance Options

Auto & Home Insurance, Identity Theft Protection.

### Convenience & Professional Growth

Commuter Benefits & Certification & Training Reimbursement.

### Time Off

Vacation, Time Off, Sick Leave & Holidays.

### Legal & Financial Assistance

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN

## Qualifications

BACHELOR OF COMPUTER SCIENCE

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Blue Bell, PA
- Pay: $150,000 - $180,000[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/416434J)

## More jobs at Tata Consultancy Services

### [SIAM Admin](https://jobs.opennash.com/companies/tata-consultancy-services/jobs/df12aae3d286b421fae9/)

Blue Bell, PA

### [Siam SME](https://jobs.opennash.com/companies/tata-consultancy-services/jobs/79fe523e9d1213d0c035/)

Blue Bell, PA

## Similar jobs at other companies

### [Senior SAP AMS Pre-Sales Solution Architect - Remote US Position](https://jobs.opennash.com/companies/ntt/jobs/b93853a8157e78987ebe/)

NTT · Dallas, TX, US, United States

### [Senior Staff Engineer Pre-Silicon Verification AMS](https://jobs.opennash.com/companies/infineon-technologies/jobs/b1b1acf8bd970c896378/)

Infineon Technologies · Austin, TX, Andover, MA, USA, Warwick, RI

### [Director, IT Service Delivery](https://jobs.opennash.com/companies/dollar-general/jobs/4de9b0b896c4ffa65c6d/)

Dollar General · TN, United States

### [Customer Service Delivery Driver](https://jobs.opennash.com/companies/kroger/jobs/0fe85a844205e0164280/)

Kroger · Romulus, MI, United States

### [Service & Delivery Technician III](https://jobs.opennash.com/companies/albertsons/jobs/409f3c8237dcf0b86652/)

Albertsons · Aurora, IL, United States

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)