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Tata Consultancy Services · Kolkata

# Major Incident Management

Kolkata Executive & Management 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/424172J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Major Incident Management

## Job description
- Strong experience in Major Incident Management within a SIAM multi‑vendor operating model supporting large-scale Retail IT operations.
- In-depth understanding of ITIL v3/v4, specifically Incident, Problem, Change, Service Request & Communications workflows.
- Proven expertise in managing high‑severity P1/P2 incidents, driving restoration efforts under pressure.
- Skilled in coordinating across multiple service towers (Store Systems, POS, ERP, Infrastructure, Networks, Digital, Integration, Security etc).
- Strong communication expertise for leading crisis bridges, executive updates, and service impact communication. </p

## Qualifications

BACHELOR OF ENGINEERING

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Kolkata[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/424172J)

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