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Tata Consultancy Services · Columbus, OH

# Service Desk Agent

Columbus, OH $60,000- $65,000 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/421897J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Service Desk Agent

## Job description

Must Have Technical/Functional Skills Service Desk Roles & Responsibilities
- Assist in maintaining knowledge base articles and FAQs for common issues.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity.
- Document all interactions and resolutions in the service desk ticketing system.
- Escalate complex issues to higher-level support teams as necessary.
- Monitor and follow up on open tickets to ensure timely resolution.
- Participate in service improvement initiatives and contribute to team goals.
- Provide guidance and training to end-users on software and hardware usage.
- Respond to incoming support requests via phone, email, or chat in a timely manner.
- Adhere to all SLA’s for ticket handling and KPI’s associate to technician and group performance
- Coordinate training and documentation of troubleshooting and support processes
- Diagnose issues and requests using remote control tool capability, and when possible implement corrective actions and Identify opportunities to increase first call resolution rates by identifying trends
- Excellent interpersonal skills and team co-ordination
- Hands-on experience in supporting

### IT Service Desk
- Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
- Provide Level 1 assistance to inquiries into the features, functions, and usage of software.
- Receive, categorize, prioritize, log, troubleshoot and monitor all tickets (e.g., Incidents, inquiries, and Service Requests)
- Utilize a pre-defined template on every call and fill out each template completely
- Willing to work in 24/5 shift rotation (including holidays)

### Salary Range

$60,000- $65,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive.

### Comprehensive Medical Coverage

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

### Family Support

Maternal & Parental Leaves.

### Insurance Options

Auto & Home Insurance, Identity Theft Protection.

### Convenience & Professional Growth

Commuter Benefits & Certification & amp; Training Reimbursement.

### Time Off

Vacation, Time Off, Sick Leave & Holidays.

### Legal & Financial Assistance

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-DNI

## Qualifications

BACHELOR OF COMPUTER SCIENCE

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Columbus, OH
- Pay: $60,000- $65,000[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/421897J)

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