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Tata Consultancy Services · Research Triangle Park, NC

# Service Delivery, Client Mgmt, Project Manager

Research Triangle Park, NC Manager or lead $82,000 - $130 Operations 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/418169J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Service Delivery, Client Mgmt, Project Manager

## Job description

Must Have Technical/Functional Skills Role-Specific Skills

### Client Relationship Management
- Proven ability to build and maintain strong, trust-based relationships
- with key client stakeholders.

### Cybersecurity Service Knowledge
- In-depth understanding of Cybersecurity Incident Detection &
- Response services, including their operational aspects and value proposition.

### Communication & Presentation Skills
- Exceptional verbal and written communication, including
- incident communication, executive reporting, and presentation delivery for QBRs.

### Reporting & Data Analysis
- Proficiency in interpreting operational data and service health metrics to
- create meaningful reports and insights for clients.

### Compliance & Regulatory Understanding
- Knowledge of relevant cybersecurity compliance
- frameworks (e.g., FedRAMP, DoD IL) and audit requirements.

### SLA/SLO Management
- Expertise in monitoring, reporting on, and ensuring adherence to
- Service Level Agreements (SLAs) and Service Level Objectives (SLOs).

### Escalation Management
- Skilled in effectively managing and resolving client escalations,
- ensuring timely resolution and client satisfaction.

### Service Improvement Methodologies
- Familiarity with continuous service improvement frameworks
- and practices to drive enhanced client experience.

### Cross-Functional Coordination
- Ability to effectively collaborate with internal teams (e.g., SOC,
- engineering, compliance) to meet client needs and resolve issues.

### Customer Satisfaction Measurement
- Experience in utilizing and interpreting customer feedback
- mechanisms (e.g., CSAT, NPS) to gauge and improve satisfaction.
- Proficiency in leveraging Artificial Intelligence (AI) to drive innovation and efficiency within technical domains.

### Professional Attributes
- Excellent analytical and problem-solving skills.
- Ability to translate business questions into data-driven insights.
- Strong communication and stakeholder engagement skills.
- Ability to work independently and manage multiple priorities.

### Roles & Responsibilities
- Act as a primary customer liaison for Cybersecurity Incident Detection & Response Services.
- Own client commun ication, engagement/onboarding, escalations, operational reporting, and
- service health dashboards.
- Ensure adherence to FedRAMP/DoD IL standards, audit readiness, SLA/SLO alignment, and
- cross-functional coordination.
- Drive customer satisfaction, quarterly business reviews (QBRs), and continuous service improvement initiatives.

### Salary Range

$82,000 - $130000 a year

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Research Triangle Park, NC
- Pay: $82,000 - $130[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/418169J)

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