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Tata Consultancy Services · Mumbai

# Delivery Manager/Lead - Service Delivery Lead (DERM)

Mumbai Manager or lead Operations 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/421808J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Delivery Manager/Lead - Service Delivery Lead (DERM)

## Job description

### The purpose of the job or role
- To drive Data driven culture in operation by imparting various quality tools and methodologies trainings.
- To ensure that the best in class client satisfaction rating is achieved by leveraging Delivery Excellence initiatives
- To facilitate deployment of Quality management system(iQMS) including ISO and CMMi practices
- To drive business process improvements leveraging Lean Six Sigma Primary Responsibilities:
- Conduct Thought leadership workshops and develop continuous improvement roadmap for the associated client accounts.
- Lead & mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements.
- Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques.
- Drive innovation and automation projects to deliver award winning case studies in internal and external forums.
- Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts.
- Effectively engage with clients and internal stakeholders to ensure Delivery Excellence Initiatives are effectively deployed and recognized.

### Critical Success Factors
- Excellent communication and presentation skills
- An eye for detail, analytical and data oriented with logical problem-solving approach
- Client and Stakeholder management skills
- Influencing Skills
- Program management skills – soft skills & networking
- Assertive & self-driven with an attitude of challenging the status quo
- Ambitious or Goal oriented with a will to make it happen.

### Education/Certification/Experience Requirements
- Overall 10+ plus years of work experience with proven expertise in business problem solving and delivering significant business value to the clients and internal stakeholders. Exposure to the Service industry is a must.
- Should be able to demonstrate experience in practical application of Lean Six Sigma techniques, Automation, etc. Experience in deploying Data analytics, Machine learning, Artificial Intelligence would be an advantage
- LSS Black belt must (from reputed institutes like ISI, ASQ, Benchmark 6Sigma, BCG). QMS, Master Black belt, Agile, Digital competencies, and PMP certifications would be an advantage.
- At least 4 years of experience as Lean Six Sigma or Transformation professional for FAO, SCM, HRO processes is must.

### Educational Requirements
- MCOM, MBA in Finance, CA/ICWA or Engineering background with proven black belt or transformation expertise in FAO,SCM,HRO (preferable) processes

### Shift
- Willing to work in all shifts (currently afternoon shift) and willing to travel to any location as per client/organization requirements.

## Qualifications

BACHELOR OF COMMERCE

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Mumbai[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/421808J)

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