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Tata Consultancy Services · Sunrise, FL

# Google / CCaaS Data Engineer

Sunrise, FL $95,000-$120,000 Data & Analytics 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/417693J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Google / CCaaS Data Engineer

## Job description

### Google / CCaaS Data Engineer
- 8+ years of commercial software development experience using Java and/or Python.
- Design and implement scalable CCaaS and IVA solutions leveraging leading Cloud and enterprise conversational AI / customer service solutions including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech.
- Architect secure, resilient cloud infrastructure on major cloud services provider using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
- Architect, implement, and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
- Have experience in leading integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to Cloud based solutions.
- Design, develop, and maintain data pipelines/models/datasets to support CCaaS data platforms while ensuring data quality, reliability, security, and compliance.
- Experience building and integrating AI/ML solutions such as Xgboost, SARIMA, Prophet, prompt engineering and TensorFlow into production systems.
- Understanding model lifecycle including evaluations, hyperparameters, tuning, and ongoing monitoring, model governance, bias mitigation, and explain ability.
- Experience with Agile development, CI/CD, DevOps and Observability.
- Hands on experience with Kafka, Relational, and/or NoSQL databases.
- Experience in Data Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.
- Understanding of data structures, algorithms, and design patterns
- Looks proactively beyond the obvious for continuous improvement opportunities.

### Leadership and communication
- lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.
- Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.
- Exceptional communication and stakeholder management skills, with the ability to collaborate with cross-functional teams, including developers, business analysts, and quality assurance professionals, to drive project success. Salary Range- $95,000-$120,000 a year #LI-SP3 #LI-VX1

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Sunrise, FL
- Pay: $95,000-$120,000[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/417693J)

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