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Tata Consultancy Services · New Castle, DE

# Production Support Engineer

New Castle, DE $90,000 to $105,000 per year Manufacturing & Production 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/417209J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Production Support Engineer

## Job description

### Must Have Technical/Functional Skills Education

Bachelor’s degree in Computer Science, Information Technology, or a closely related field.

### Technical Skills

Proficiency in Linux/Unix, SQL, and programming languages like Java or Python. Experience with monitoring tools (e.g., Dynatrace, Datadog) and ticketing systems (e.g., JIRA, ServiceNow) is highly valued.

### Problem-Solving

Strong analytical abilities to digest complex issues under pressure in fast-paced production environments.

### Communication

Excellent verbal and written communication skills to update stakeholders, business partners, and clients on system status and incident resolutions.

### Roles & Responsibilities Incident Management & Troubleshooting

Act as the first line of defense, monitoring live systems and responding to alerts, bugs, or system crashes.

### Root Cause Analysis (RCA)

Investigate underlying issues to identify the root cause and implement preventative measures to stop recurring problems.

### Cross-Functional Collaboration

Partner with software development, QA, and infrastructure teams to deploy code fixes, patches, and major releases during maintenance windows.

### System Monitoring & Optimization

Build and manage application performance monitoring solutions to guarantee system health.

### Documentation

Maintain runbooks, incident tracking, and standard operating procedures (SOPs) for rapid issue resolution.

### Location

Need to Work from Office all 5 days a week.

### Salary Range

$90,000 to $105,000 per year

## Qualifications

BACHELOR OF COMPUTER SCIENCE

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: New Castle, DE
- Pay: $90,000 to $105,000 per year[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/417209J)

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