[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Blue Bell, PA # Siam SME Blue Bell, PA $70,000 to $90,000 Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/423126J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Siam SME ## Job description ### Must Have Technical/Functional Skills - Strong expertise in SIAM frameworks and methodologies - Deep understanding of ITIL (v3 / ITIL 4) processes - Multi-vendor service management experience - Strong governance and risk management capabilities - Experience in ITSM tools (ServiceNow preferred) - Knowledge of IT infrastructure, applications, and cloud (Azure/AWS) - Experience in service integration across multiple towers - Understanding of DevOps and Agile environments (preferred) Roles & Responsibilities - Design, implement, and enhance the SIAM operating model. - Define governance structures, policies, and standards for multi-vendor environments. - Establish Service Integration Function (SIF) and define roles & responsibilities (RACI). - Ensure alignment with ITIL / ITSM best practices. - Manage multiple service providers and ensure effective service collaboration. - Drive vendor performance through KPIs, SLAs, OLAs, and XLAs. - Facilitate regular service reviews, governance meetings, and escalations. - Resolve cross-supplier conflicts and ensure end-to-end accountability. - Act as a central point for end-to-end service ownership. - Ensure seamless service delivery across towers (Infrastructure, Applications, Network, etc.). - Oversee incidents, problems, change, and release management across vendors. - Monitor service performance and ensure adherence to agreed SLAs. - Define and standardize ITSM processes across vendors. - Identify gaps and drive continual service improvement (CSI) initiatives. - Implement automation and tooling improvements (ServiceNow, BMC, etc.). - Drive process maturity (e.g., using ITIL maturity models). - Develop dashboards and reports on service performance, risks, and compliance. - Provide insights and recommendations to stakeholders. - Ensure data-driven decision-making across service operations. - Engage with business stakeholders, leadership, and service providers. - Translate business requirements into service delivery strategies. - Act as a trusted advisor for SIAM and service management practices. - Support ser vice transitions, vendor onboarding/offboarding. - Lead transformation programs (e.g., multi-vendor to SIAM model adoption). - Ensure smooth integration during mergers, acquisitions, or outsourcing. ### Base Salary Range $70,000 to $90,000 Per Annum TCS Employee Benefits Summary: Discretionary Annual Incentive. ### Comprehensive Medical Coverage Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. ### Family Support Maternal & Parental Leaves. ### Insurance Options Auto & Home Insurance, Identity Theft Protection. ### Convenience & Professional Growth Commuter Benefits & Certification & Training Reimbursement. ### Time Off Vacation, Time Off, Sick Leave & Holidays. ### Legal & Financial Assistance Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN