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Tata Consultancy Services · Bengaluru

# ServiceNow CSM

Bengaluru 

Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/419547J)

[OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / ServiceNow CSM

## Job description

### Job Title

ServiceNow CSM Developer Experience: 4 – 15 Years Locations: Bengaluru / Chennai / Hyderabad / Pune / Kolkata / Bhubaneswar Job Description: We are seeking an experienced ServiceNow CSM Developer to design, implement, and support Customer Service Management (CSM) solutions on the ServiceNow platform.

### Key Responsibilities
- Develop and implement ServiceNow CSM modules including Case Management, Customer Service Portal, and Knowledge Management
- Configure case workflows, SLAs, entitlements, and customer lifecycle processes
- Build and customize Service Portals / Employee Center for customer interactions
- Develop solutions using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer Integrate ServiceNow with external systems using REST/SOAP APIs Configure Omnichannel features (Email, Chat, Virtual Agent)
- Create dashboards and reports for customer service performance and insights Required Skills: Hands-on experience in ServiceNow CSM module
- Strong knowledge of case management, SLAs, and customer workflows
- Proficiency in JavaScript and ServiceNow scripting Experience with Service Portal / UI Builder Understanding of ITSM concepts and integrations ServiceNow certifications (CSA / CAD / CIS–CSM preferred)

## Qualifications

BACHELOR OF TECHNOLOGY

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Aug 1, 2026
- Listed for: Under a day
- Location: Bengaluru[Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/419547J)

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