[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Seattle, WA # Learner Care Specialist Seattle, WA $60,000 to $80,000 Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/423545J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Learner Care Specialist ## Job description ### Must Have Technical/Functional Skills - Strong customer service orientation with the ability to explain program curriculum and policies clearly to learners and stakeholders. - Critical thinking and problem-solving skills to assess learner situations, determine root cause, and provide accurate solutions. - Hands-on experience managing registrations/enrollments, including manual enrollment and processing enrollment change requests (add/drop/date change). - Comfort using learning/event systems and collaboration tools (e.g., My Learning, SharePoint, Boeing Events App) and understanding system workflows/architecture to troubleshoot issues. - Ability to manage a shared mailbox/group inbox and respond within defined SLAs (e.g., within 24 business hours). - Strong attention to detail and data accuracy; ability to create and maintain reports (e.g., weekly enrollment reports) and ensure records/attendance are updated correctly. - High integrity and discretion to keep student information confidential and secure, including sensitive program eligibility/classification visibility where applicable. ### Key Responsibilities - Manage and interface with registration system technology (My Learning, SharePoint, Boeing Events App) to ensure event accuracy, readiness, and a smooth learner experience. - Understand registration system architecture to foresee potential issues, manage ongoing changes, troubleshoot, and resolve registration defects/incidents. - Maintain confidentiality of student information and use discretion; ensure enrollment accuracy when visibility includes job classification level. - Assist learners with enrollment and perform manual enrollment when required; process enrollment change requests including add/drop/date changes. - Perform administrative support tasks for learners, such as providing program materials when a learner cannot access the system. - Create and manage program meeting notices for participants. - Create and deliver reports and data as requested, including weekly enrollment reports. - Perform outreach to learners for non-standard program items or when the system cannot perform required tasks; monitor fill-rates and drive outreach to boost enrollment. - Ensure records reflect accurate attendance and facilitate resolution of issues related to learners receiving credit for events. - Serve as liaison for subsidiaries where non-Boeing attendees participate in programs. - Participate in meetings/committees to communicate information and support continuous improvement of programs and services. - Lead event integration details and drive communication to stakeholders. Section IV - Job ### Qualifications & Skills Section Details / Example Content Domain - 3–6 years of experience in learning operations, registration/enrollmen ### Roles & Responsibilities - Assist learners with enrollment and perform manual enrollment when required; process enrollment chang e requests including add/drop/date changes. - Lead event integration details and drive communication to stakeholders. Generic Managerial Skills, If any - 3–6 years of experience in learning operations, registration/enrollment operations, HR/shared services, customer support, or similar operations roles. - Experience managing learning/event registrations end-to-end, including manual enrollments, changes, cancellations, and exceptions. - Hands-on working knowledge of learning/event systems and collaboration tools (My Learning, SharePoint, Boeing Events App or equivalent platforms). - Ability to interpret workflows/system set-up to troubleshoot issues, maintain event accuracy, and prevent defects through proactive checks. ### Reporting capability - preparing weekly enrollment reports and other ad-hoc reporting; proficiency in Excel preferred. ### Base Salary Range $60,000 to $80,000 Per Annum TCS Employee Benefits Summary: Discretionary Annual Incentive. ### Comprehensive Medical Coverage Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. ### Family Support Maternal & Parental Leaves. ### Insurance Options Auto & Home Insurance, Identity Theft Protection. ### Convenience & Professional Growth Commuter Benefits & Certification & Training Reimbursement. ### Time Off Vacation, Time Off, Sick Leave & Holidays. ### Legal & Financial Assistance Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN