[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Columbus, OH # Delivery Manager Columbus, OH Manager or lead $140,000 -$150,000 year Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/425619J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Delivery Manager ## Job description Must Have Technical/Functional Skills 1. Strong Customer facing skills 2. Enable farming of account and develop growth opportunities Roles & Responsibilities - Client Relationship & Account Ownership - Act as primary interface between client leadership and TCS - Build strong relationships with Directors, Business Heads, and Account Stakeholders - Own overall account satisfaction (CSAT/CSI) and engagement health - Represent TCS as the face of delivery at onsite ________________________________________ - End-to-End Service Ownership (Across Towers/Portfolios) - Drive integrated delivery across various portfolios - Ensure SLA/KPI adherence, quality, and timeliness of deliverables ### Oversee - Incident / Problem / Change governance - Production stability and business continuity ________________________________________ - Demand Management & Business Alignment - Understand client business priorities (Utilities domain – grid, billing, trading, compliance) ### Convert business needs into - Enhancements - Projects - Transformation initiatives - Work with delivery teams to shape solutions and execution strategy ________________________________________ - Governance & Executive Reporting ### Lead all governance forums - Weekly operational reviews - Monthly PMR / QBR o Leadership connects ### Present - o SLA/KPI performance - Risks & mitigation plans - Improvement roadmap - Track and ensure closure of actions from governance meetings ________________________________________ - Financial & Commercial Accountability ### Own account-level metrics - Revenue realization - Resource utilization - Gross margin - Identify growth opportunities (new SoW, additional applications scope) - Support contract renewals, pricing, and commercial discussions ________________________________________ - Risk & Escalation Management ### Identify delivery risks proactivel y - Resource gaps (e.g., onsite bandwidth issues) o SLA/KPI risks ### Manage - Client escalations - Critical incidents with high business impact - Drive RCA-based corrective and preventive actions ________________________________________ - Onsite–Offshore Coordination ### Ensure seamless coordination between - Onsite team (client-facing) - Offshore delivery teams ### Maintain structured cadence - Daily ops calls - Weekly service reviews - Leadership connects - Enable alignment on priorities, risks, and deliverables ________________________________________ - Client Feedback & Continuous Improvement - Capture structured client feedback and expectations ### Drive - Automation initiatives (RiO, productivity) - Service improvements - Innovation adoption - Translate feedback into actionable improvement plans ________________________________________ - Compliance & Utilities Domain Governance - Ensure adherence to: - Security standards (e.g., NERC/CIP for utilities) - Audit and compliance requirements - Align delivery with: - Regulatory standards ### Customer-specific policies Salary Range - $140,000 -$150,000 year TCS Employee Benefits Summary: Discretionary Annual Incentive. ### Comprehensive Medical Coverage Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. ### Family Support Maternal & Parental Leaves. ### Insurance Options Auto & Home Insurance, Identity Theft Protection. ### Convenience & Professional Growth Commuter Benefits & Certification & amp; Training Reimbursement. ### Time Off Vacation, Time Off, Sick Leave & Holidays. ### Legal & Financial Assistance Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1