[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Wilmington, DE # SAP Service Delivery Manager Wilmington, DE Manager or lead $130,000 to $180,000 Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/424449J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / SAP Service Delivery Manager ## Job description ### Must Have Technical/Functional Skills - Strong knowledge of SAP functional processes across core modules and end-to-end business process flows. - Proven experience in SAP support operations, managed services, incident management, service request management, problem management, change and release management. - Good understanding of ITIL-based service management practices, SLA/KPI tracking, service reporting, and operational governance. - Experience managing global delivery teams, cross-functional SAP teams, vendors, and client stakeholders across onsite/offshore models. - Ability to drive stakeholder engagement, governance reviews, service performance discussions, and executive-level updates. - Strong capability to identify process improvement, automation, optimization, and service quality enhancement opportunities. - Excellent communication, customer management, escalation handling, and problem-solving skills. ### Roles & Responsibilities - Own and manage end-to-end SAP service delivery operations, ensuring services are delivered as per agreed SLAs, KPIs, and contractual commitments. - Lead SAP support operations across functional and technical workstreams, including incident, problem, change, service request, and enhancement management. - Drive regular governance reviews, operational status meetings, service review forums, and performance reporting with business and IT stakeholders. - Coordinate cross-functional SAP teams, vendors, and partner resources to ensure timely resolution of issues and seamless delivery of support services. - Act as the primary escalation point for critical production issues, business disruptions, service risks, and customer concerns. - Monitor ticket queues, backlog, delivery metrics, resource capacity, and service trends to ensure timely closure and continuous service improvement. - Identify and implement process improvement, automation, standardization, and optimization opportunities to improve productivity and service quality. - Maintain strong client relationships, manage expectations, and ensure high customer satisfaction through proactive communication and delivery excellence. - Ensure adherence to support processes, documentation standards, knowledge management, audit requirements, and quality assurance practices. Generic Managerial Skills, If any - Strong leadership and people management skills with experience managing global, distributed teams. - Excellent stakeholder management, vendor coordination, governance, and executive communication skills. - Ability to drive accountability, collaboration, operational discipline, and continuous improvement across teams. ### Base Salary Range $130,000 to $180,000 Per Annum TCS Employee Benefits Summary: Discretionary Annual Incentive. ### Comprehensive Medical Coverage Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. ### Family Support Maternal & Parental Leaves. ### Insurance Options Auto & Home Insurance, Identity Theft Protection. ### Convenience & Professional Growth Commuter Benefits & Certification & Training Reimbursement. ### Time Off Vacation, Time Off, Sick Leave & Holidays. ### Legal & Financial Assistance Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.