[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Manila # Service Desk Analyst Manila Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/jobs/425386J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Service Desk Analyst ## Job description ### Job Description - Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills - Willingness to work in any shifts including night shifts - Accountable to answer customer requests and assisting customer either by Teams calls/email/chat/web or over the phone - Should be flexible for voice support - Ability to understand customer issue and route to appropriate team - Must be a strong cross-team collaborator - Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement - Basic knowledge about Systems, backup and Network - Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's