[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Tata Consultancy Services jobs](https://jobs.opennash.com/companies/tata-consultancy-services/) · [Search jobs](/search/) Tata Consultancy Services · Bengaluru # Procure to Pay support and Dispute Management Analyst Bengaluru Executive & Management Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since. [Apply on Tata Consultancy Services’s careers site →](https://ibegin.tcsapps.com/candidate/next/en-IN/jobs/424168J) [OpenNash Jobs](https://jobs.opennash.com/) / [Tata Consultancy Services](https://jobs.opennash.com/companies/tata-consultancy-services/) / Procure to Pay support and Dispute Management Analyst ## Job description TCS Hiring for Procure to Pay support and Dispute Management Analyst Role: Procure to Pay support and Dispute Management Analyst Location: Bangalore Experience: 1 - 5 years Education: - Minimum 15 years of regular, full-time education (10 + 2 + 3). ### Job Role The P2P System Support & Invoice Dispute Management Analyst is responsible for end to end support suppliers facing P2P queries, including invoice status inquiries, invoice invoicing channel support, and bulk invoice upload support. The role acts as a key interface between suppliers, Accounts Payable, Procurement, and system teams, ensuring accurate resolution, adherence to SLAs, and smooth invoice processing within the P2P platform. ### Skills - Strong hands-on experience in P2P / Accounts Payable operations - Experience in handling supplier invoice queries and disputes - Knowledge of e-invoicing models and invoice validation rules - Working knowledge of P2P systems (e.g., Coupa, SAP AP, Ariba, Oracle iSupplier – exposure to any is acceptable) - Good command of Excel for tracking, reconciliation, and reporting - Strong problem solving and analytical skills - Clear and professional communication with suppliers and internal stakeholders - Ability to work in a high volume, SLA driven environment - Attention to detail and strong follow through on dispute closures - Confidence to manage escalations independently - Excellent Communication Skills (verbal & written) - Problem solving - Client engagement management ### Analytical thinking Responsibilities - Serve as the first level and second level support for supplier queries related to invoices, payments, and P2P system usage. - Manage supplier inquiries through email inboxes, ticketing tools, or P2P portals, ensuring timely and accurate responses. - Provide guidance to suppliers on invoice submission methods, status tracking, and common rejections. - Maintain strong SLAs, First Touch Resolution (FTR), and customer satisfaction benchmarks. - Handle invoice disputes end to end, including price mismatches, quantity variances, tax errors, duplicate invoices, and missing references. - Coordinate with Procurement, AP, and Business teams to investigate and resolve disputes. - Track dispute aging, follow up with stakeholders, and ensure closure within agreed timelines. - Document root causes and contribute to repeat issue reduction initiatives - Support suppliers using e-invoicing channels (portal, network, or direct integration). - Assist suppliers in onboarding and stabilizing invoicing adoption to improve touchless processing rates. - Support bulk or mass invoice upload activities, including validation of templates and data completeness.